Brangelina and the Babies

Susan Dunn is a personal life coach, specializing in emotional intelligence for success in career, dating and personal life. Call 817-741-7223 or sdunn@susandunn.cc

We can't help but join in the excitement about Angelina Jolie and Brad Pitts' new twins! Joining a brood with already 6 small children. We also can't help wondering how they will do it.

Even if there are nannies and maids, there's so much work to do, and lot of it emotional and demanding. CHildren learn their emotional intelligence from their parents, by watching how they react and respond to things.

How do we handle the stress?

• Maybe you have a stressful job where the demands on your time seem impossible


• Maybe you have two jobs and are struggling to put gas in the car


• Maybe you are in school and the pressure to compete combines with deadlines and tons of reading

Whatever the stresses you are under, you need to find YOUR way of handling them. Not everything works for each person. Let me guide you with coaching to find the way that works for you.

FROM THE MAILBAG

From Ben: I did the yoga thing and it turned out to be more like another job. Rushing to get there. Working at getting it right. I came home more stressed then when I went there. What's up with that?

From LaDiva: she told me to go to a park and walk in nature. so i did and i breated deep like i was sposed to and just started coughing from all that stuff in the air. and there were kids there fighting and dogs too. this doesnt work for me.

From Kayley: meditation would be nice but i just can't turn off thoughts in my head. seems to me like i'd do better running a mile and get exhausted physically. what do you think?

Well, whatever your stress levels, there IS a way to manage it, and it may not be what works for someone else.

Let me coach you to success and managing the stress.

Customer Relations Work and Emotional Intelligence

I'll be doing a series of customer service stress management and emotional intelligence training for a major organization in September. This is stressful work and to succeed, even to survive, you have to have high EQ, or emotional intelligence.

As this article Customer Experience Podcast #5: Intrapersonal QBC points out, customer relations and sales, by phone particularly, is a very stress job that requires good emotional intelligence skills. "The emotional rollercoaster of sales and customer service presents a constant challenge to the individual to respond appropriately in all cases," says the article.

They sign intrapersonal skills such as self-regard, emotional self-awareness, assertiveness and so forth.

For instance:

Self Regard. People with higher levels of self-regard have a track record of success, and they attribute that success to themselves. That confidence rubs off on the customer, who gets the feeling that they are in good hands. By contrast, someone with poor self-regard presents both themselves, and the brand they represent, in a poor light.

Self Awareness. The ability to recognise one’s own emotional state is critical in enabling the indivudual [sic] to moderate that state as circumstances demand.

That means not just recognizing emotions, but being able to tell when you are reaching your tipping point, and knowing why. It may be that you aren't really listening to the customer, or it could be that you're too tired or too hot. When you're uncomfortable physically, it can set your emotional states higher. Like when you come home from a hard day at work and are tired, and something comes up with the kids.

This may seem obvious but you might say, "Well anyone would get mad at something like this." With The EQ course you can learn to modulate the states, hopefully getting angry more slowly, staying thess a shorter time and having it be less intense, getting out of it quicker, and recovering faster. It's about modulating your emotions.

Emotional intelligence is very important in customer relations work. In fact it accounts for about 80% of your success in an endeavor. The EQ COURSE raises your emotional intelligence, your EQ. It's interactive, on the Internet and self-paced, with feedback. It is consistently rated #1. Check it out -- www.susandunn.cc/EQcourse.htm .

What price your future success?