Showing posts with label effective leadership. Show all posts
Showing posts with label effective leadership. Show all posts

Tuesday, July 07, 2009

Why Coaching is Essential to Learning to be an Effective Leader

Want to increase your abilities as a leader? Let me coach you in emotional intelligence, as I have for many professionals.

From an article entitled WHY DOES LEADERSHIP TRAINING FAIL TO PRODUCE RESULTS?, there are many references to emotional intelligence and the importance of coaching.

As a business leader, you have probably been well trained in logic and analysis. But a key leadership skill is the application of ‘emotional intelligence’ – the ability to know when things are ‘true’ or when they are ‘off’, when people are truly inspired, or just paying lip service. As a leader you need emotional intelligence to manage your own and others’ emotions, and you need skills appropriate to this task. Trying to do it by analysis and logic is about as effective as trying to drive a car by studying from a manual how the engine works.


People, especially in the business world, tend to avoid emotion – expressing it, dealing with it, looking at where it came from and its role in a situation. The rationale for not dealing with emotion, the very essence of leadership, is that all ‘this emotion stuff’ is ‘not professional’! Not so: it’s only ‘unprofessional’ to suppress emotion or express it inappropriately. When all ‘this emotion stuff’ is not explored and resolved in leadership groups, it always produces long-term tensions and political battles. These cause acute stress in individuals and cripple organisational effectiveness and efficiency. At the same time, they also destroy satisfaction, joy, fun, friendship, health, trust and a good night’s sleep!


It's a good article. Read it. And then sign up for emotional intelligence (EQ) coaching, leadership coaching, career coaching, and coaching for success. It does not cost 1000 lbs or $1000. You will be surprised at how affordable it is, and also how effective it is. Give it a try. Email me at sdunn@susandunn.cc .

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Tuesday, December 30, 2008

Top 10 Things Classy People Do

Napoleon, who said, "Respect the people you deliver."


From today's email bag:

I have just finished reading your piece on "The Top 10 Things Classy People Do That Show You They Have Class", and can say nothing but thank you for the finesse and definite class you must have for being aware of these lovely details.

I would like though to know if you agree with me that a Classy Person carries the burden of other's misconduct and misbehavior consequences paricularly that He/She is "Sensitive" and keen on not "Airing His/Her Dirty Linen In Public".

Happy New Year 2009.
Sincerely, Nadim T.

Answer: If I interpret this question correctly, for sure a classy person "covers up" for others, or, as you put it, carries the burden of other's misconduct and misbehavior. It's similar to the Asian concept of "saving face." For instance, if your boss steps in a trash can and falls over, you distract people, don't mention it, or blame it on the trash can, i.e., "I KNEW that trash can was going to cause trouble."

The essence of etiquette is making the other person comfortable. Sometimes in spite of what they are doing.

Good leaders for instance, like good football coaches, take the blame for failures on themselves, and give the credit for the successes to "the team."
It was Napoleon Bonaparte who said: "Respect the people you deliver."



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Saturday, March 15, 2008

Ray Garrett, SEC, Emotional Intelligence


RAY GARRETT, A CASE OF EMOTIONAL INTELLIGENCE IN ACTION

Ray Garrett, Jr. was Chairman of the SEC at a time when, in the words of Joel Seligman, "...in my view, may have been the most consequential post-World War II period in United States securities laws. Among that SEC's several achievements was the enactment of the 1975 Securities Acts Amendments, which unfixed brokerage commission rates and attempted to facilitate a new national securities market system."

"Certainly it is not an exaggeration to say that Ray was one of the most dearly beloved people ever to serve on the Commission. You could walk the halls day after day and never hear a word of criticism of him, professionally or personally; never hear his integrity, or even his judgment, questioned; never hear his leadership criticized." -- A. A. Sommer, Jr. (fellow SEC commissioner)

From Ray Garrett:


"I would rather find ways to make it attractive and profitable for people to do good things, rather than compel them and hit them over the head and make them do it. One gets better results by harnessing natural human instincts to lead people in the right directions, as against forcing them." [Ray Garrett, Jr., The Institutional Investor, March 1974]

Who could you say this about? You could walk the halls day after day and never hear a word of criticism of him, professionally or personally; never hear his integrity, or even his judgment, questioned; never hear his leadership criticized. Could you say this about the boss you work for? If you're the boss or senior partner, would your colleagues and employees say this about you?

To learn more about Emotional Intelligence, take THE EQ PROGRAM. Email me for information - sdunn@susandunn.cc .

Thursday, November 22, 2007

Ray Garrett, SEC, showed Emotional Intelligence

email me at susandunn@live.com

RAY GARRETT, JR. former chairman of the Securities and Exchange Commission (SEC)

Emotional Intelligence is crucial to leadership.


Read this letter written by Harvey Pitt Ray Garrett, Jr., Chairman of the SEC, 1973-75.

"He gave so much, that one can only hope he received at least half of what he gave." Is there a boss you've had that you would say that about? Do your employees talk about you that way?

Ray Garrett, Jr.: A Remembrance
by Harvey L. Pitt


It is difficult to believe or accept that Ray Garrett, Jr. has died, in the prime of his life, and at the top of his career. For those who were privileged to know him, the very mention of his name evokes images of unparalleled vivacity and boundless energy - he possessed an incredible zest for life. These facts of Ray's personality make it impossible to depict in words Ray's spirit, warmth and humanity; but, despite his untimely death, it is important that his memory, and his ideals and values, should live on after him, and be cherished. This brief reflection of some of Ray's qualities is, I hope, a modest start in that direction.


While Ray was, most assuredly, a multifaceted individual, there is a natural tendency for most of us to think principally of his Commission activities. The Commission was fortunate to have had two separate tours of duty from Ray - once in the 1950's, when he served first as Associate Executive Director and later as Director of the Commission's Division of Corporate Regulation, and once more recently, from 1973 to 1975, when Ray honored the Commission by becoming its Chairman. It was as Chairman that I first came to know Ray. It took only a few weeks until I felt as if I had known him my entire life. I respected Ray as a teacher, and I loved him as a father. He was a very special person.


The period of Ray's Chairmanship was tumultuous and difficult. The political environment in Washington at the time was taking on crisis proportions, and some of the external developments unfortunately reached the SEC. In keeping with his personal style, Ray neither coveted nor sought the Chairmanship. His family, with whom he was extraordinarily close, lived largely in Chicago. His law firm, also located in Chicago was, together with his bar commitments, the center of his professional activities. While others actively sought the job, Ray turned the President's requests down twice, before he finally agreed to assume the Chairmanship on the President's third request. Typically, it was an appeal to Ray's sense of loyalty to the Commission, and his sense of patriotism to the Country, that finally prevailed...


Ray's external accomplishments as Chairman were impressive - among other things, he spearheaded the move to unfix commission rates, he shepherded the drafting and revision of the 1975 amendments to the Securities Exchange Act, he presided over the development of Stan Sporkin's now-heralded management fraud program, he commenced the Commission's recently-culminated examination of beneficial ownership and takeover regulations, he spurred the development of important new accounting and disclosure concepts (such as differential disclosure) and, perhaps more importantly, he served as Commander-in-Chief for the Commission's successful war on the attempt to exile us all to Buzzard's Point.


It is, however, Ray's internal accomplishments as Chairman that seem most important now. By word, by deed, and by his presence, he promoted intellectual independence and professional excellence. No voice was too far down the ladder to be heard; he had time for everyone. He sought out and welcomed diverse points of view, yet he attempted to shape a consensus. He encouraged staff participation in the formation of all Commission policies. Debates at the "Table" were exciting and erudite - it was a time for both scholarship and pragmatism; a time for airing all viewpoints without caustics or public dissent and dissension. He never sought to exercise the "prerogatives" of the Chair - he viewed himself as one among five equals, but everyone knew he had no equal.


He deferred to his fellow Commissioners, and they, in turn, deferred to him. They laughed at themselves and laughed with, but never at, each other. No man possessed a greater mastery of the art of "collegiality" than did Ray. Time and again, I observed him subordinating his own views to those of this fellow Commissioners, not because he thought their views right, necessarily, but because, as he was fond of saying, "it's important for the Chairman to lose too."
By example, Ray taught courtesy, patience, respect and restraint. I never heard him raise his voice, but I could quickly tell mostly by facial content and measured words, when his patience had been tried. He was not afraid to be wrong, but it seems as if he seldom was. He never forgot that he was once a member of the staff and, as a result, his commitment to the staff was great - every major appointment during his tenure came from within the agency, without favoritism or politics. He fought for the appointment of Irv Pollack, a career SEC servant, to the five-member Commission, and he appointed Stan Sporkin to replace him. Bob Davenport succeeded Don Stocking in Denver, and I became the agency's General Counsel. Kathie McGrath and Anne Jones, who unsuccessfully attempted to reform Ray of his chauvinistic tendencies, became Executive Assistant and Director of Investment Management, respectively. Only the merits counted with Ray. He had no tolerance for indolence or superficiality. But he recognized and accepted human limitations, including the few he could claim as his own.


Ray was kind, fair, smart, loving and, above all else, a good person, but stating these qualities hardly scratches the surface. His sense of perspective - the ability not to take himself too seriously - was refreshing and awesome. He loved life, and lived it to the fullest. He gave so much, that one can only hope he received at least half of what he gave. And, he loved the Commission and was loyal to it, from both inside and out. He never criticized or attacked the agency, and he defended its records and goals, including some that were set during his tenure, but over his objection. He was, above all else, a member as well as the captain of the team, and he did not sulk when others got their way.


Ray was embarrassed by praise and rank emotional adoration, but he surely could not criticize my reliance on his own words to sum up what Ray means to all of us who have worked, or currently do work, at the Commission. In 1974, on the occasion of our 40th Anniversary Celebration, Ray said:
"It would be far more satisfying if we could have with us some of the wonderful people that have built this agency and on whose legacy we thrive. For many of us, that is what we are really remembering and dreaming of. But we must do the best
we can. And the best is to honor their memory and keep alive the strong tradition of honor, professional excellence, anddevotion to the public interest that is our heritage."

It would be more than "satisfying" to have Ray back, but we cannot will it so. We thrive, however, on Ray's legacy. He was the best, and his life and accomplishments are inspirational. In honoring Ray and his memory, we honor ourselves and those who will come after us.



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Thursday, November 15, 2007

Great Leaders have Emotional Intelligence

Jumping on the Bandwagon, the Executive Leadership 360 Feedback Survey will now include emotional intelligence segments. According to their recent press realease, the ELS was created in 1989. The press release, The Booth Company Releases Updated Executive Leadership 360 Feedback Survey states that the "responsiblities of executives have evolved significantly since the ELS was created in 1989."

Well, probably not. Great leadership is still great leadership -- the same now as it has always been, and emotional intelligence has always been an integral part of it. It's just businesses recognizing the important of addressing, measuring and valuing it that has lagged.

Great leadership is what it always has been - see my articles on Napoleon, Peter the Great and others. It is heartening to see emotional intelligence being recognized. It will be even more heartening when adjectives such as "interesting model" are dispensed with. Great leadership is emotional intelligence in action.

From the article:

The everyday responsibilities of executives have evolved significantly since the ELS was created in 1989. Recent technological developments have led to greater amounts of communication, requiring executives to make decisions more frequently and within shorter timeframes.

Taking this into account, The Booth Company has included three new dimensions in the new
ELS: "Awareness of Others," "Self-Awareness" and "Self Management." These additions allow the executive to receive confidential feedback regarding his or her abilities to professionally interact with others, master personal impulses, and make rational choices in situations that often involve pressure and disagreement.

Evaluating such competencies has become an increasingly common industry practice in recent years, typically under the label of "emotional intelligence." Known as "E.Q." (Emotional Intelligence Quotient) - primarily to differentiate it from the more traditional intelligence assessment, I.Q. (Intelligence Quotient) - emotional intelligence provides an interesting model to assess interpersonal leadership skills and rationality in pressured decision-making
situations.


For the complete press release, go here: The Booth Company Releases Updated Executive Leadership 360 Feedback Survey

To increase your emotional intelligene, email me at sdunn@susandunn.cc for coaching, Internet courses, and ebooks. Take THE EQ COURSE online.