Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Sunday, August 15, 2010

What kind of manager/boss gets the most out of his/her employees?

I COACH EXECUTIVES, ATTORNEYS AND PHYSICIANS.
Latest offering - EQ for the Disruptive Physician


Studies revealthe same traits over and over, and yet it is so hard for people to grasp.

Here it is again, so listen up!

When people are asked what traits and qualities they admire in their mentors and leaders, the typical responses are that they are caring, engaging, authentic, positive thinkers, creative, patient, empathetic, charismatic and thoughtful.


These are also competencies, traits or qualities that can be learned. For instance, if you are a parent, you are fully aware that you learned PATIENCE when you became a parent. Can "charisma" be taught? Yes. These are all emotional intelligence competencies, and I have worked with many people in these areas. You can only make it so far in a career field, or in relationships, if you do not have these qualities.

Let me help you with the EQ course, coaching,mentoring, or a seminar in the D. C. area. Email me at sdunn@susandunn.cc for more information. I have coached people all over the world in these important emotional intelligence competencies.

EVERY SINGLE ONE OF THOSE TRAITS IS AN EMOTIONAL INTELLIGENCE COMPETENCY THAT CAN BE LEARNED.


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Tuesday, July 07, 2009

Why Coaching is Essential to Learning to be an Effective Leader

Want to increase your abilities as a leader? Let me coach you in emotional intelligence, as I have for many professionals.

From an article entitled WHY DOES LEADERSHIP TRAINING FAIL TO PRODUCE RESULTS?, there are many references to emotional intelligence and the importance of coaching.

As a business leader, you have probably been well trained in logic and analysis. But a key leadership skill is the application of ‘emotional intelligence’ – the ability to know when things are ‘true’ or when they are ‘off’, when people are truly inspired, or just paying lip service. As a leader you need emotional intelligence to manage your own and others’ emotions, and you need skills appropriate to this task. Trying to do it by analysis and logic is about as effective as trying to drive a car by studying from a manual how the engine works.


People, especially in the business world, tend to avoid emotion – expressing it, dealing with it, looking at where it came from and its role in a situation. The rationale for not dealing with emotion, the very essence of leadership, is that all ‘this emotion stuff’ is ‘not professional’! Not so: it’s only ‘unprofessional’ to suppress emotion or express it inappropriately. When all ‘this emotion stuff’ is not explored and resolved in leadership groups, it always produces long-term tensions and political battles. These cause acute stress in individuals and cripple organisational effectiveness and efficiency. At the same time, they also destroy satisfaction, joy, fun, friendship, health, trust and a good night’s sleep!


It's a good article. Read it. And then sign up for emotional intelligence (EQ) coaching, leadership coaching, career coaching, and coaching for success. It does not cost 1000 lbs or $1000. You will be surprised at how affordable it is, and also how effective it is. Give it a try. Email me at sdunn@susandunn.cc .

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Thursday, July 24, 2008

Employees on the Internet

UH OH

Seen on the Scrabulous request board:

Looking for a relatively fast game, but I'm at work so there may be some distractions


How to handle the employees and the Internet takes some EQ - in - action.
EQ is all about leadership, finesse, the "soft" skills that make the hard skills work .... call me (817-741-7223) or email me, sdunn@susandunn.cc, for coaching.


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Thursday, November 22, 2007

Ray Garrett, SEC, showed Emotional Intelligence

email me at susandunn@live.com

RAY GARRETT, JR. former chairman of the Securities and Exchange Commission (SEC)

Emotional Intelligence is crucial to leadership.


Read this letter written by Harvey Pitt Ray Garrett, Jr., Chairman of the SEC, 1973-75.

"He gave so much, that one can only hope he received at least half of what he gave." Is there a boss you've had that you would say that about? Do your employees talk about you that way?

Ray Garrett, Jr.: A Remembrance
by Harvey L. Pitt


It is difficult to believe or accept that Ray Garrett, Jr. has died, in the prime of his life, and at the top of his career. For those who were privileged to know him, the very mention of his name evokes images of unparalleled vivacity and boundless energy - he possessed an incredible zest for life. These facts of Ray's personality make it impossible to depict in words Ray's spirit, warmth and humanity; but, despite his untimely death, it is important that his memory, and his ideals and values, should live on after him, and be cherished. This brief reflection of some of Ray's qualities is, I hope, a modest start in that direction.


While Ray was, most assuredly, a multifaceted individual, there is a natural tendency for most of us to think principally of his Commission activities. The Commission was fortunate to have had two separate tours of duty from Ray - once in the 1950's, when he served first as Associate Executive Director and later as Director of the Commission's Division of Corporate Regulation, and once more recently, from 1973 to 1975, when Ray honored the Commission by becoming its Chairman. It was as Chairman that I first came to know Ray. It took only a few weeks until I felt as if I had known him my entire life. I respected Ray as a teacher, and I loved him as a father. He was a very special person.


The period of Ray's Chairmanship was tumultuous and difficult. The political environment in Washington at the time was taking on crisis proportions, and some of the external developments unfortunately reached the SEC. In keeping with his personal style, Ray neither coveted nor sought the Chairmanship. His family, with whom he was extraordinarily close, lived largely in Chicago. His law firm, also located in Chicago was, together with his bar commitments, the center of his professional activities. While others actively sought the job, Ray turned the President's requests down twice, before he finally agreed to assume the Chairmanship on the President's third request. Typically, it was an appeal to Ray's sense of loyalty to the Commission, and his sense of patriotism to the Country, that finally prevailed...


Ray's external accomplishments as Chairman were impressive - among other things, he spearheaded the move to unfix commission rates, he shepherded the drafting and revision of the 1975 amendments to the Securities Exchange Act, he presided over the development of Stan Sporkin's now-heralded management fraud program, he commenced the Commission's recently-culminated examination of beneficial ownership and takeover regulations, he spurred the development of important new accounting and disclosure concepts (such as differential disclosure) and, perhaps more importantly, he served as Commander-in-Chief for the Commission's successful war on the attempt to exile us all to Buzzard's Point.


It is, however, Ray's internal accomplishments as Chairman that seem most important now. By word, by deed, and by his presence, he promoted intellectual independence and professional excellence. No voice was too far down the ladder to be heard; he had time for everyone. He sought out and welcomed diverse points of view, yet he attempted to shape a consensus. He encouraged staff participation in the formation of all Commission policies. Debates at the "Table" were exciting and erudite - it was a time for both scholarship and pragmatism; a time for airing all viewpoints without caustics or public dissent and dissension. He never sought to exercise the "prerogatives" of the Chair - he viewed himself as one among five equals, but everyone knew he had no equal.


He deferred to his fellow Commissioners, and they, in turn, deferred to him. They laughed at themselves and laughed with, but never at, each other. No man possessed a greater mastery of the art of "collegiality" than did Ray. Time and again, I observed him subordinating his own views to those of this fellow Commissioners, not because he thought their views right, necessarily, but because, as he was fond of saying, "it's important for the Chairman to lose too."
By example, Ray taught courtesy, patience, respect and restraint. I never heard him raise his voice, but I could quickly tell mostly by facial content and measured words, when his patience had been tried. He was not afraid to be wrong, but it seems as if he seldom was. He never forgot that he was once a member of the staff and, as a result, his commitment to the staff was great - every major appointment during his tenure came from within the agency, without favoritism or politics. He fought for the appointment of Irv Pollack, a career SEC servant, to the five-member Commission, and he appointed Stan Sporkin to replace him. Bob Davenport succeeded Don Stocking in Denver, and I became the agency's General Counsel. Kathie McGrath and Anne Jones, who unsuccessfully attempted to reform Ray of his chauvinistic tendencies, became Executive Assistant and Director of Investment Management, respectively. Only the merits counted with Ray. He had no tolerance for indolence or superficiality. But he recognized and accepted human limitations, including the few he could claim as his own.


Ray was kind, fair, smart, loving and, above all else, a good person, but stating these qualities hardly scratches the surface. His sense of perspective - the ability not to take himself too seriously - was refreshing and awesome. He loved life, and lived it to the fullest. He gave so much, that one can only hope he received at least half of what he gave. And, he loved the Commission and was loyal to it, from both inside and out. He never criticized or attacked the agency, and he defended its records and goals, including some that were set during his tenure, but over his objection. He was, above all else, a member as well as the captain of the team, and he did not sulk when others got their way.


Ray was embarrassed by praise and rank emotional adoration, but he surely could not criticize my reliance on his own words to sum up what Ray means to all of us who have worked, or currently do work, at the Commission. In 1974, on the occasion of our 40th Anniversary Celebration, Ray said:
"It would be far more satisfying if we could have with us some of the wonderful people that have built this agency and on whose legacy we thrive. For many of us, that is what we are really remembering and dreaming of. But we must do the best
we can. And the best is to honor their memory and keep alive the strong tradition of honor, professional excellence, anddevotion to the public interest that is our heritage."

It would be more than "satisfying" to have Ray back, but we cannot will it so. We thrive, however, on Ray's legacy. He was the best, and his life and accomplishments are inspirational. In honoring Ray and his memory, we honor ourselves and those who will come after us.



From Garrett Family personal papers

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Thursday, November 15, 2007

Great Leaders have Emotional Intelligence

Jumping on the Bandwagon, the Executive Leadership 360 Feedback Survey will now include emotional intelligence segments. According to their recent press realease, the ELS was created in 1989. The press release, The Booth Company Releases Updated Executive Leadership 360 Feedback Survey states that the "responsiblities of executives have evolved significantly since the ELS was created in 1989."

Well, probably not. Great leadership is still great leadership -- the same now as it has always been, and emotional intelligence has always been an integral part of it. It's just businesses recognizing the important of addressing, measuring and valuing it that has lagged.

Great leadership is what it always has been - see my articles on Napoleon, Peter the Great and others. It is heartening to see emotional intelligence being recognized. It will be even more heartening when adjectives such as "interesting model" are dispensed with. Great leadership is emotional intelligence in action.

From the article:

The everyday responsibilities of executives have evolved significantly since the ELS was created in 1989. Recent technological developments have led to greater amounts of communication, requiring executives to make decisions more frequently and within shorter timeframes.

Taking this into account, The Booth Company has included three new dimensions in the new
ELS: "Awareness of Others," "Self-Awareness" and "Self Management." These additions allow the executive to receive confidential feedback regarding his or her abilities to professionally interact with others, master personal impulses, and make rational choices in situations that often involve pressure and disagreement.

Evaluating such competencies has become an increasingly common industry practice in recent years, typically under the label of "emotional intelligence." Known as "E.Q." (Emotional Intelligence Quotient) - primarily to differentiate it from the more traditional intelligence assessment, I.Q. (Intelligence Quotient) - emotional intelligence provides an interesting model to assess interpersonal leadership skills and rationality in pressured decision-making
situations.


For the complete press release, go here: The Booth Company Releases Updated Executive Leadership 360 Feedback Survey

To increase your emotional intelligene, email me at sdunn@susandunn.cc for coaching, Internet courses, and ebooks. Take THE EQ COURSE online.

Thursday, October 18, 2007

The Skill of someone like Kanemoto II


I am reading John Keegan's A History of Warfare, considered perhaps the most remarksable study of warfar ever written (The New York Times Book Review). He spends a lot of time dubunking what it actually a misquote of Clausewitz, but nevertheless ...

Did you know?
First-quality samurai swords were the best edged weapons that have ever been made. Observes a historian of the anti-gunpowder campaign:
There exists in Japan a film showing a machine-gun barrel being sliced in half by a sword from the forge of the great 15th century maker Kanemoto II. If this seems improbable, one must remember that smiths like Kanemoto hammered and folded and rehammered, day after day, until a sword blade contained something like four million layrs of finely forged steel."
Click here to order Keegan's History of Warfare.
Is business like war. Yes and no. However, both require strategy. I work with many executives and professionals on strategy and leadership skills. Strategy is on of my top strengths on the StrengthsFinder. For coaching, email me at sdunn@susandunn.cc .
There is nothing that replaces a good strategy ... except the leadership skills to implement it.

Sunday, October 07, 2007

Military Leadership, Business Leadership

John Keegan, former senior lecturer at the Royal Military Academy at Sandhurst in the UK, wrote The Mask of Command, which is about military leadership. He wrote about 4 generals -archetypal hero Alexander the Great, anti-hero Wellington, the unheroic Ulysses S. Grant and the false heroic of Hitler.

Keegan lists the qualities he considers necessary for effective military leadership. Among them, he says EXAMPLE is the most important. He writes, "The first and greatest imperative of command is to be present in person. Those who impose risk must be seen to share it..."

Do you think this is also necessary for effective leadership in the business world? In my ezine, I asked readers to write and tell me what they thought.

From the mailbag:

"My favorite boss was my favorite because she was there with us when the rubber hit the road. I remember one time we had to get something to the federal court and all the electricity went out in the building. She sat out in the parking lot with me while we waited for a courier to come pick up the work. She sure didn't have to do that! Another time we had an impossible deadline on a pleading, and instead of throwing it at us, she went into the workroom and helped us get it all assembled and out the door. And she was always calm at these times. It kept us from getting stressed. She was my hero for being there with us at the worst of times. Other bosses I've had just walked out the door, like they didn't want to be around "it". Well we didn't really, either! I don't know that we really needed her to accomplish these things, but the goodwill it engendered was invaluable. It made us go the extra mile." S.D., San Antonio, Tx

"i only quit one job in my whole work life and that was because the boss was so nervous about everything. he tried to hide it too. every time there was a mess, he would leave. he'd say he had to go to lunch or something. he just didn't want to be there when it got hard we could tell. it got to us after a while." S.G., Durham, N.C.

"My boss is really in an impossible situation. Way in over his head (lots of business), and that makes the whole thing disorganized, but there just isn't time to get organized the way it should be, so it is always behind the 8-ball. It makes the work difficult and high-pressure. But he always stay late with us, and he always orders us dinner, whatever we want. I have been there more than once till midnight, but he is there too, red-eyed like the rest of us. It makes a difference." S.A., Dallas, Texas

Write and tell me what you think - sdunn@susandunn.cc .

Thursday, October 04, 2007

The emotional intelligence of a great leader (Franklin Delano Roosevelt)

Myspace.com Blogs:susandunncoach MySpace Blog

EQ is short for emotional intelligence. It's some of the most important life skills.

I've been reading NO ORDINARY TIME about Franklin Delano and Eleanor Roosevelt and the war years. Goodwin writes so much about their inside life, and what other's impressions were.

It takes a great deal of emotional intelligence to lead people well. Of course Roosevelt was one of the greatest leaders we have had. Listen to what Goodwin wrote about Franklin Delano Roosevelt:

Through the worst days, Roosevelt remained calm. He followed the course of the attack on the wall charts in his map room, watching comberly as the red pins, signaling German forces, multiplied, forcing the green pins, signaling the United States, into a full retreat. Yet not once, Marshall marveled, did he seek to interfere in any with with [General] Eisenhower's command; not once did her force the Joint Chiefs to explain hos this disaster had been possible. He had relied on these men through the entire war, and he would continue to rely on them now. "In great stress," Marshall declared, "Roosevelt was a strong man."

Roosevelt's steadiness in the midst of the crisis kindled gratitude in Stimson as well. "He has been extremely considerate," Stimson recorded in his diary. "He has really exercised great restraint, for the anxiety on his part must have been very heavy."


Supporting your support staff, and not blowing your top when you're frustrated, stressed or anxious is part of good leadership.

To learn more take the EQ Course. Email me for information, sdunn@susandunn.cc or sign up HERE through PayPal. You will be contacted by return email.

Take THE EQ MAP to find out what yours is. Then call me for coaching - 817-734-1471.

Wednesday, October 03, 2007

FDR and Leadership

Franklin Delano Roosevelt led the US during some of its most turbulent times - from the New Deal, to get us out of the depression, right through World War II. I am currently reading No Ordinary Time, by Goodwin, and Goodwin gives so many insights into the incredible emotional intelligence of this leader, FDR.

Upon learning about the attack on Pearl Harbor, this was FDR's reaction:

The first thing Eleanor [FDR's wife] noticed when she went into her husband's study was his "deadly calm" composure. While his aides and Cabinet members were running in and out in a state of excitement, panic, and irritation, he [FDR] was sitting quietly at his desk, absorbing the news from Hawaii as it continued to flow in -- "each report more terrible than the last." Though he looked strained and tired, Eleanor observed, "he was completely calm. His reaction to any event was always to be calm. If it was something that was bad, he just became almost like an iceberg, and there was never the slightest emotion that was allowed to show.," Sumner Welles agreed with Eleanor 's assessment. In all the situations over the years in
which he had seen the president, he "had never had such reason to admire him."

Beneath the president's imperturbable demeanor, however, Eleanor detected great bitterness and anger toward Japan for the treachery involved in carrying out the surprise attack while the envoys of the two countries were still talking. "I never wanted to have to fight this war on two fronts."

Roosevelt was able to manage the emotions of bitterness, anger, surprise, and whatever else he was feeling, and present a calm face as the leader of the country.

How do you do this? The EQ Course can tell you how to manage your emotions and how to be a better and more effective leader. Combine this with personal coaching, and you can improve your leadership ability. Yes -- it can be learned. Email me for more information, sdunn@susandunn.cc .

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Wednesday, September 26, 2007

Learn to Delegate, it's emotionally intelligent

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With the holidays coming up, it's a good time to set your intentions. Intentionality is one of the highest emotional intelligence competencies. If means saying what you mean and doing what you say.

Whereas many people leave it at that, I like to add that this applies to your attitude as well. Do you intend to end up frazzled during the holidays, going over budget, screaming at the kids, fighting with your mother-in-law, havein meltdowns and so forth?

I'll be having lots of tips. But right now, consider that one of the best ways to alleviate stress in your life is to learn how to delegate. This is very hard for people with low emotional intelligence. I liked this article a lot, and hope you find it helpful. It's about "your own business," but (and this is part of EQ), it is applicable to many other situations.

(Take the EQ Course to learn more about Intentionality.)

Break the Death Grip of Delegation Dysfunction and Enjoy the Dream of Owning Your Own Business

Delegation dysfunction plagues most small businesses.

Here's how it works: You give something to someone else to do. They put it on the bottom of their pile. You check onit and discover that it's not done. You press them on it, and it finally gets done (with rolled eyes and cold stares). But it's not done right and you end up doing it yourself. That is the definition of dysfunction! "Getting things done through others is a fundamental leadership skill. Indeed, if you can't do it, you're not leading," declares Larry Bossidy and Ram Charan in Execution: The Discipline of Getting Things Done.

FOUR ESSENTIALS FOR GETTING THINGS DONE THROUGH OTHERS

In spite of this dysfunction, delegation actually does work. More importantly delegation MUST work or we're doomedto doing everything ourselves. Here's what it takes to get things done through others:

1. Clearly identify the jobs that need doing
Effective delegation starts with knowing what needs to bedone. As obvious as that statement sounds, it is where mostbusinesses fail. Strong dynamic leaders have an idea ofwhat they want done, but never communicate it clearly,leaving others trying to read their mind.Not surprisingly, most employees are not good a readingother people's minds. As a result, expectations areunfulfilled and everyone is unhappy. All because no onetook the time to clearly define what needed to be done. Like the old Fram® commercials where a grizzled mechanic says, "You can pay me now or you can pay me later," upfront time spent clarifying expectations saves hours of wasted effort.

2. For each of those jobs specifically state WHO is going to do WHAT by WHEN and HOW (or NOT HOW)?
Here is the blocking and tackling of delegation: Choose the right person to give a project to (WHO), that is the person for whom a task is the best fit for their talent and ability. Specifically outline the parameters of the project (WHAT) and set reasonable deadlines for its completion (WHEN). Also set intermediate milestones toward the completion of those deadlines and check on those milestones faithfully, adjusting them if needed (also WHEN). Finally determine the best practices that should be implemented to complete the project (HOW) and the methodologies that should be avoided entirely (NOT HOW). Again, a little time spent at the beginning of a project-this should take LESS than an hour-reaps big rewards. Write everything down and distribute it to everyone on the project.

3. Provide the time and training for your people to excel at these jobs.
What passes for delegation in most businesses is really dumping. Or what I call "drive-by delegating" where leaders shoot people with a list of things to do and speed away to the next victim. Effective business leaders view delegation as a process NOT an event. It is a process that takes time. Be patient with people and let them adjust to the learning curve of acquiring a new skill. It is also a process that takes training, giving people the tools they need to excel at what they do. The problem is that we wait until the last minute-until we ourselves are utterly overloaded-before we ask for other people's help. We then don't have the time to adequately train our people. But time and training is critical for getting things done through others. Look into the future, even for a few months, and identify the jobs you might ask other people to do. Then get them started on learning those jobs. In others words, stop dumping on your people in the name of delegation. Start developing them into the fully capable employees that they can be.

4. Follow-up each assignment politely, but religiously on a daily, weekly, and monthly basis.
Finally, you must follow-though on everything that you delegate. No exceptions. Inspect what you expect. Don't wait until the end of a project to inspect either. Check in at first daily just for a quick update. As you gain confidence that a project is well underway, have weekly times where you touch base. NEVER, however, let more than a month slip by without meaningful inspection of anything others are doing for you. Accountability accelerates performance. Simple, polite, honest accountability creates a culture of execution within your company. "Follow-through is the cornerstone of execution, and every leader who's good at executing follows though religiously," Execution: The Discipline of GettingThings Done again advises.

ENJOY THE REAL DREAM OF OWNING YOUR OWN BUSINESS
When you break the death grip of delegation dysfunction,you will enjoy being a business owner again. You will have gathered a team of people around you who are just as serious about the success of your small business as you are. Together you conquer the world! That's the dream you had when you started your business.

About the Author:Bill Zipp is a seasoned small business specialist. Bill has spent thousands of hours working with hundreds of business leaders across the country, and his proven program, TheBusiness Fitness™ System, provides a step-by-step plan for building a strong, self-sustaining small business. For aFREE Special Report, The 3 Biggest Killers of SmallBusinesses Today (And What YOU Can Do About Them!) visithttp://www.LeadershipLink.net .

Friday, September 21, 2007

Leadership

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In today's mailbag, about leadership:

"It appears we have appointed our worst generals to command forces, and our most gifted and brilliant to edit newspapers. In fact, I discovered by reading newspapers that these editor/geniuses plainly saw all my strategic defects from the start, yet failed to inform me until it was too late. Accordingly, I am readily willing to yield my command to these obviously superior intellects, and I will, in turn, do my best for the Cause by writing editorials - after the fact."
-- Robert E. Lee

Sunday, August 19, 2007

Pilots Need Emotional Intelligence

PILOTS BEING TESTED FOR THEIR EMOTIONAL INTELLIGENCE?

"You can't learn it in the classroom like your IQ stuff," says Dr. Stein, in an article about pilots and emotional intelligence. "To learn emotional skills, you've got to go out there and practise them in the real world. You've got to interact with people and think about how that interaction goes..." Some people have even brought in coaches to help them improve their EQ," he adds.

DO pilots need to have Emotional Intelligence? Yes, they do, we find out in an article called emotional workplace -- and indeed any workplace is "emotional." The funniest question I've been asked on my expert column was, "Do you think emotions belong in the workplace?" Hmmm. It doesn't matter what my opinion is -- or yours either, with all due respect -- because emotions are in the workplace whether you like it or not, like the sun in the sky.

And you must now how to deal with emotions in an intelligence manner in order to succeed -- yours, theirs, ours, his and hers. This becomes increasingly complex in the current multicultural scene many people work in.

From the article
Do you say what you think even if it upsets someone? Do you ask people for help if a task seems too hard? Do you find it hard to enjoy life? Are you happy? At your next job interview, it might be your inner self the employer is most interested in, not what's listed on your resume or stored in your brain. While experience and IQ opened doors in the past, organizations from Air Canada, American Express and Deloitte to the U.S. Air Force, are looking at EQ -- emotional intelligence -- as a key indicator of a person's success at work. We've all heard of IQ, but what is EQ?

"Emotional intelligence is your ability to be aware of your emotions, to manage them, to be aware of the emotions of the people around you and to manage those to some degree as well," says clinical psychologist Steven Stein... When you have emotionally intelligent leaders, managers and people, things go better."

Dismissed by some back then as a fad, Dr. Stein says there has been renewed
interest in the field today as companies recognize the value of hiring and promoting emotionally superior workers, especially with the increased importance placed on leadership, team work and office culture.

"People with higher emotional skills are more able to get help and muster teams, they're able to be seen more as leaders and are more likely to be put in leadership positions. They get promoted faster," he says. Indeed, while IQ might get a person through the door, success is largely a matter of EQ, says Dr. Stein. "People often get hired because of their IQ. But what happens once you're hired is, the ones who do better on the job are usually the ones with the higher EQ," he says.

Air Canada has used an EQ assessment on 650 new pilots hired since 2005.

"An airline captain is ... a team leader. He's overseeing the cockpit crew, the flight deck crew as well as the cabin crew. And he's not only interacting with the other crew members but also with other departments within the airline," says Capt. Dave Legge, vice-president of flight operations. "Obviously, if you have to interact well
with other people, these are instruments that we can use during the selection process to identify people that have these enhanced skills," he says.

Read full article here: The emotional workplace

To find out what your EQ is, take THE EQ MAP. Then get coaching. As the article says, you can't learn it just from a book.

Please note: The article ends with something about the coach helping them tell how they're feeling during different points in the day. EQ coaches do a lot more than that. Come find out! 817-734-1471, sdunn@susandunn.cc, http://www.susandunn.cc/ .

Sunday, May 27, 2007

Emotional Intelligence: The Tools of a Catalyst

The Tools of a Catalyst : wdavidphillips.com - missional. global. cultural. theological. think on these things.

This is about the tools of a catalyst, from the book "The Spider and the Starfish". This is about leadership, about drawing people in, making things happen, and the uses of emotional intelligence.

One of these tools is Emotional Intelligence. "Catalysts tend to lead with emotions," it says. "To a catalyst, emotional connections come first. Once there is an emotional connection, then and only then is it time to brainstorm and talk strategy."

Another tool:

Meets People Where They Are. There’s a difference between being passionate and being pushy. A catalyst doesn’t try to persuade people but rather relies on a much more subtle technique: meeting people where they are. When people feel heard, when they feel understood and supported, they are more likely to change. A catalyst doesn’t prescribe a solution, nor does he hit you over the head with one. Instead he assumes a peer relationship and listens intently. You don’t follow a catalyst because you have to - you follow one because he understands you.

Saturday, May 26, 2007

Manners, Etiquette and Emotional Intelligence

Wither manners?

"In every society, the role models are the ones who set the standards of behaviour for the rest of the people, irrespective of who they are. As adults we are responsible and accountable for our behaviour at home and in society. Our children learn from us.." writes Datin in her article, "Winning Ways."

She talks about the leadership of a former boss, and about emotional intelligence in particular ...

"No swear words or foul language ever escaped his lips. His demeanour alone showed his displeasure and we would be jumping hoops to rectify the errors and regain his trust. No one ever repeated a mistake. His greatest asset was his ability to get the support of his people. Nothing was shoved down their throat. Everything was done with transparency and his sense of fair play often put others to shame. I learnt the value of good manners from him.

All men know that good manners like the values we have and practise, must be demonstrated in the family so that it becomes part of a child’s character. We also know that instilling good manners cannot be learnt using software as a computer learning activity. People in power or in responsible positions need to use their emotional intelligence in a positive way and understand that good manners are basically an emotional thing. You must want to feel the need to exercise good behaviour.

For more information, take my EQ program, and check out my ebook, "How to Teach Your Child EQ."

Thursday, April 05, 2007

Learn How to Make Your Workplace Happier and More Productive


Learn about the 7 Key Steps to Make Your Workplace Happier and More Productive

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What's the key to a great workplace?

Emotional Intelligence ... according to Dr. Steven Stein, who studies emotional intelligence, or EQ, these are the 7 keys from his new book:

THE 7 KEYS (Go HERE to read the whole article.)

1. Hire capable people who love the work they do and show how they contribute to the bigger picture.

2. Compensate people fairly.

3. Don't overwork (or under work) people.

4. Build strong teams with shared purpose and viable goals.

5. Make sure managers can manage.

6. Treat people with respect and leverage their unique talents.

7. Be proactively responsible by doing the right things to win the hearts and minds of your people.

All of these are signs that the workplace has a high EQ or emotional intelligence. "Happy" people ar emore productive, and one thing we learn from studying emotional intelligence, which I like to combine with the StrengthsFinder assessment (because it is NOT all about "emotions") is that what makes one person "happy" in the workplace, does not make another person "happy."

Look around in an average office these days and you will find all ages, cultures, backgrounds, etc. I was observing one alpha male today. The office is under a huge crunch, and many are wearing down. This man absolutely LOVES to work and "churn it out." He gets HAPPIER as the pressure builds, more cheerful as the day progresses, and I find hi absolutely energizing. Why? Because emotions are contagious. There's nothing like a leader who can smile when the going gets rough, and can show what I call "grace under pressure."

Want to know more about it? Take the EQ course.

It's all about GRACE UNDER PRESSURE.

Friday, March 02, 2007

Danny Meyer believes in emotional intelligence

DANNY MEYER IS A BIG BELIEVER IN EMOTIONAL INTELLIGENCE ... and often referred to as "America's most innovative restaurateur"

The folks on JoyfulJubilantLearning talk about Meyer's new boook, "Setting the Table: The Transforming Power of Hospitality in Business":

Meyer is a big believer in emotional intelligence. He lives by it and looks to surround himself with it in the partnerships he selects, eagerly collecting mentors and savoring their wisdom— yet another way in which their classics become his innovation. Self-awareness and integrity are often mentioned as traits he values; they are the common threads running through his “five core emotional skills” sought in the hiring of a staff he refers to as his “51 percenters” (skills divided 51-49 between emotional hospitality and technical excellence) and through a list of nine specific traits he believes define the mind-set and character of his critically important managers.

Meyer describes himself as a “high touch leader” and a “bottom-up manager who subscribes to the concept of servant leadership” and he says, “I believe that leadership is not measured just by what you’ve accomplished, but rather by how other people you depend on feel in the process of accomplishing things.” (pg 217)

The management philosophy Meyer speaks of is a kinesthetic buffet of terms like “constant, gentle pressure” (he explicitly describes the gravity of each of those words) and he is a master of the metaphor. Several are sprinkled through his book, giving it a stickiness this reader is sure to remember. In particular I loved his explanation of why those new to management have to understand the instant appearance of megaphones, binoculars, and fire. In explaining fire, Meyer masterfully illustrates that a high touch, servant leader who understands that ultimately, all employees are "volunteers,” is no wishy-washy softie.

“With each year I’ve spent as a leader, I’ve grown more and more convinced that my team – any team – thirsts for someone with authority, and power, to tell them consistently where they’re going, how they’re doing, and how they could do their job even better. And all the team asks is that the same rules apply to everyone.”
—Danny Meyer in Setting the Table, page 198

To read the full article, go here.

To increase your own emotional intelligence, go here.

Friday, January 12, 2007

Get Emotional Intelligence Certification on Your Resume for Career Success

GET EMOTIONAL INTELLIGENCE CERTIFICATION ON YOUR RESUME THIS YEAR IF YOU WANT YOUR CAREER TO ADVANCE
email me for information on my program and receive an Emotional Intelligence certificate.
You'll be way ahead of the game in all the ways that count. This is something that will really open doors to you.

Article appearing on the globeandmail.com talks about "trends to embrace and watch out for" in terms of career intelligence. The author, Barbara Moses, lauds coaching, and pegs some big trends.

"Ironically, while organizations talk about the need for broad knowledge, emotional intelligence and the ability to solve complex human problems, they ignore people who don't have specialized degrees. But these general degrees have taught them critical thinking skills -- the very skills that organizations are in search of."

Much of what she talks about could be lumped under "multicultural" - she mentions the generations trying to blend, but it's cosmopoliltan and global on top of that. Having a business lunch in the Renaissance Tower in downtown Dallas today, I heard as many accents as I hear in the dining room of the Royal Caribbean cruise ship where I've often been a speaker.

The cruise ships hire for diversity. It would appear that everyone has it now, whether intentional or not and how are you going to get along and get the project moving??

Clips from the article. EMOTIONAL INTELLIGENCE training helps with every single one of these and is the underlying theme.

  • management training
  • the important of 'softer' skills such as emotional intelligence
  • Coaching -- caveat emptor. Everyone wants a coach but check out the coach's credentials. I agree (and feel free to check out mine.) IVery important to check credentials in an unregulated field such as coaching. I have a master's degree in clinical psychology and a liberal arts background combined with many years experience in the work world.
  • succession planning
  • young people without specialized degrees are having difficulty finding work, and many older workers are still experiencing age discrimination
  • Intergenerational tensions (this is a BIG one and you can only fathom solutions if you have high EQ
  • older workers bemoan the lack of work ethic among younger workers
  • Young workers want "old" workers out of their way and call the "workaholics"
  • In Canada, non-mandatory retirement means "many older workers will choose to stay on in the workplace for both financial and psychological reasons -- leading to continuing frustration among younger workers eyeing those plum opportunities up the ladder."
  • Diversity broadens its meaning. No longer women, visible minorities, those with disabilities and gay, lesbian, bisexual or transgendered people, but ... diversity of age, life situations, personality and motivation. In other words, diversity reflects all differences.
  • direction of diversity is changing. Emphasis is on inclusiveness.
  • forget balance - you can have it all, but not all at once
  • Leadership development - and this is NOT "management." Both are needed.
  • younger workers catapulted into management positions with little basic training. (Great opportunity for coaching)
  • work that has meaning
  • people are defining success in highly personal terms.
  • promotion for the wrong reason (demoralizing)
  • authenticity reigns. People want to be able to express who they are in their work, and not have to adopt a corporate persona. This means that if they feel they have to compromise their values or repress their personality, they will look for another employer that represents a better fit.
  • The employee brand/experience
    Organizations are turning their attention to building their employee brand, recognizing that they can't build a successful external brand for clients if it's not consistent with how internal staff experiences the company.
  • The brand represents the personality of the organization whether that be flexibility, family friendliness, or challenging opportunities.
  • midlife renewal (a big area in which I coach - I say "60 is the new 40" and I love coaching midlifers in transition - work and dating)
Read the article HERE.