Win More Orders from the Heart with Emotional Intelligence

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Win More Orders From the Heart With Emotional Intelligence

January 24th, 2008 ·

To Win More Orders From the Heart With Emotional Intelligence or EQ is what we are talking about today. We hear from Susan Dunn MA Clinical Psychology about Emotional Intelligence, that allows you to understand the neuroscience of emotions and how they interface with the intellect and with instinctive responses. It relates to how you manage your own emotions and those of others, and therefore to your knowledge of your self and others. We are our emotions. (Read more on the blog)

Want to Succeed: Have a Strategy

And more than that, stick to it.

The article ACT FAST AND KISS YOUR RETURNS GOODBYE by Brian Richards, featured on The Motley Fool talks about what's called "the action bias." Acting fast and losing applies to the stock market ... and also to life. In fact, here's an analogy they give from the soccer world, about how to succeed.

Unless something has fundamentally changed, they say, "The most dangerous thing you can do in those cases is to lose your sense of perspective. Because once you do that, you'll convince yourself that you need to do something...[and] doing something is trouble, pure and simple."

From the article:

Soccer really does explain the world
The next time you experience a down day or portfolio gyration, think about those words of wisdom before jumping from one strategy to another. Or even better: Don't do anything at all. (One good way to handle volatility is to simply not quote your stocks so much.)

In a 2005 study, "Action Bias Among Elite Soccer Goalkeepers: The Case of Penalty Kicks," five Israeli professors found that while "the utility-maximizing behavior for goalkeepers is to stay in the goal's center during the kick, in 93.7% of the kicks the goalkeepers chose to jump to their right or left."

In other words, in a high-stress situation, the most efficient decision -- inactivity -- was taken but 6% of the time. The researchers hypothesized that the reason for the discrepancy was "action bias":

According to the norm theory, people have stronger feelings associated with outcomes when they come from abnormal causes. Consequently, because the norm is that goalkeepers jump to one of the sides, the disutility associated with missing a ball might be greater following a non-common behavior (staying in the center) than following normal behavior (jumping to the side).

Next time you find yourself with an itchy trigger finger on a tough market day [or just a tough day], remember the plight of the elite soccer goalkeeper.

And keep this in mind about emotions. It's necessary and good to have them, and to know them, but that doesn't mean you have to take your emotional temperature or pulse 20 times a day.

Let me help you learn more about emotional intelligence. Email me at sdunn@susandunn.cc for programs, courses, and personal coaching.

Read the full article here.

In the article, they quote Tim Hanson's stock advice:

1. A consistent philosophy.
2. A sense of perspective.
3. Daily discipline.

Not a bad game plan.
Let me help you strategize for success.

Emo ... and Emotional Intelligence

From a disturbing article entitled "Finding Emo: It Eludes a Real Definition". There's a lot of confusion about emotions and how to manage them. And what we learn, whether good or bad, we often get the patterns from those around us, like parents. This is why emotional intelligence is so important to learn about. Being 'emotional' is not a bad thing. Handling emotions in destructive ways - to self or others - is. And for middle school children to have a cult of depression is alarming. If you have children or are concerned about children, you should know about this phenomenon. And please take a look at my ebook, "How to Teach Your Child Emotional Intelligence." Better yet, take the EQ Course - you can't teach and model what you don't know, and this course gives you the parameters to start learning to deal with emotions in positive ways.

From the article.

Finding emo is rough, if you 're older. On the one hand, it 's so well known that if you run "emo " on the Google search engine, you 'll find 50.3 million listings. Compare that to, for example, 8.16 million for "Jesus Christ " or 1.94 million for "bill of rights. "

That 's perhaps not surprising; according to a survey conducted by the Pew Internet and American Life Project, the average age of the most active creators of Internet-content is 25. Emo seems to skew far younger than that, reaching down even into middle school.

On the other hand, we asked adults if they knew what emo was. We asked school psychologists, area high school and middle school counseling staffs, experts at the UW-Madison School of Education, and the Madison-based Briarpatch youth crisis intervention service. Some had heard of emo. No one could even define it.

From the article: http://www.madison.com/wsj/home/entertainment/index.php?ntid=266804

"It means the manifestation of sadness and pain, " she says. "Everybody feels it. Everybody is emo. "

I'm proud to be working in the field of emotional intelligence because it is so helpful to people. There is probably nothing more important in life to learn.

Call me at 817-734-1471, or email me at sdunn@susandunn.cc for coaching, Internet courses and ebooks around emotional intelligence.

How to make new year's resolutions work for you

What about New Year's resolutions? Studies show that by the end of January most people who made them, will have already given up.

Learning more about emotional intelligence can move you into "intentionality." This allows you to fulfill 'resolutions' that you make and get them off your list each year.

For coaching, email me at sdunn@susandunn.cc . Now is a GREAT time to get EQ coaching, ot to take the EQ course - http://www.susandunn.cc/EQcourse.htm .

What we learn at home

At my house is was "If she sat on a hot stove, would you?" LOL