Sunday, July 24, 2011

Michael Buble on The Hour with George Stroumboulopoulos

Emotional Intelligence - listen to Michael Buble talk about "playing to the locals."

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Accents in the US

How we speak -- those accents -- do you want to 'get rid of' yours?

How we speak has so much to do with our emotional intelligence. The tone and pitch of our voice, the accent we do or do not have ... you might even call the accent part of the nonverbal aspect of language.

I moved around a lot as a kid and young adult. I remember when I moved to N. C., adopting that accent -- the long southern drawl -- and then when we moved to San Antonio, Tx, I consciously said "no more," and went back to my neutral non-accent. You know, like an anchor person.

One part of the video that's interesting is when the talk about the California accent, i.e., too hard to say "radical" so they say "rad." Dude. Whatever.

This is a great video. Enjoy!

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Sunday, July 17, 2011

Our Cruise to Alaska

Cruise to Alaska Slideshow: Susan’s trip from Seattle, Washington, United States to Alaska was created by TripAdvisor. See another Alaska slideshow. Create your own stunning free slideshow from your travel photos.
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My Trip to Copper Canyon Mexico

Copper Canyon Mexico Slideshow: Susan’s trip from El Paso, Texas, United States to Mexico was created by TripAdvisor. See another Mexico slideshow. Create your own stunning free slideshow from your travel photos.
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Monday, July 11, 2011

Doctors Need More Emotional Intelligence in New Healthcare System

So says an article in the NY Times entitled, "New for Aspiring Doctors, the People Skills Test," By GARDINER HARRIS

Here are some quotes from the article:
Doctors save lives, but they can sometimes be insufferable know-it-alls who bully nurses and do not listen to patients. Medical schools have traditionally done little to screen out such flawed applicants or to train them to behave better, but that is changing.

A pleasant bedside manner and an attentive ear have always been desirable traits in doctors, of course, but two trends have led school administrators to make the hunt for these qualities a priority. The first is a growing catalog of studies that pin the blame for an appalling share of preventable deaths on poor communication among doctors, patients and nurses that often results because some doctors, while technically competent, are socially inept.

“When I entered medical school, it was all about being an individual expert,” said Dr. Darrell G. Kirch, the president and chief executive of the Association of American Medical Colleges. “Now it’s all about applying that expertise to team-based patient care.”

To read the entire article, go here.

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Wednesday, July 06, 2011

Mobbing and Bullying and Emotional Intelligence

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Le mobbing est un poison lent
Mobbing ist ein leises Gift Zuletzt geƤndert
The Germans and the French call it "the slow poison."

“Mobbing can be understood as the stressor to beat all stressors,” says Dr. Kenneth Westhaus, U. of Waterloo, author of “Eliminating Professors.” According to him, the typical mob victim is a good-to-high achiever personally invested in a formally secure job who somehow threatens or shames co--workers or managers who then decide to get rid of him or her.

However, bullying is complex, and there are other reasons.

I coach clients on mobbing and bullying, both the abused, and the managers who are trying to identify it early and get rid of it. In my experience, it is often the best workers, serious people, introverts, just plain nice people. When it rears its ugly head, it upsets other workers, demoralizes, demeans, lowers productivity, causes lack of focus, raises stress, and causes increased illness, absenteeism and "presenteeism."

At the human level, it's wrong, wrong to treat people that way. At the corporate level, it can lead to exposure, and if the reputation is established cause current good employees to leave (wouldn't you?) and drive good applicants away. Word gets around, you know. As I was explaining to an HR manager the other day, "No, it is not a 'just get over it' kind of thing."

Has it happened to you? Is it happening to you now? Why does it happen? Read my article, Mobbing & Bullying in the Workplace: Has This Happened to You?

We believe, along with that "Everyone has the right to be respected and the responsiblity to respect others."

Read my ebook: "Mobbing, Bullying and What to Do About It"

Today from BBC -- MPs on the committee which covers the work of the Office of the Deputy Prime Minister (OPDM) in the UK are demanding action after Deputy PM John Prescott's department was accused of bullying, with one in 10 workers claiming to have been victimised in the past year. We are shocked and saddened.

22% say they've witness unfair behavior.


"The survey results were revealed in the annual report and accounts of the ODPM, which covers housing, planning, local government and the regions.

"The department should take steps immediately to reinforce the message that bullying and intimidation is unacceptable


"The survey found 10% of staff felt they had been bullied in the past year, 8% had experienced discrimination and 6% reported harassment.

"Some 22% of staff had witnessed unfair treatment and a larger proportion of black or black British staff (14%) had experienced discrimination than other staff.

"The survey also found disabled people were more likely to have suffered discrimination and revealed that a third of staff did not know how to report unfair treatment."
The UK and European Union are definitely ahead in the area of bullying and mobbing. There is even a clinic in German that deals exclusively with victims of mobbing and bullying.

To read the whole article go here.

If this is happening to you and you would like some coaching, please give me a call at 817-734-1471 or email me at . When someone's being mobbed or bullied, you can't think straight - that's part of the strategy. It helps to have an objective person to help give clarification and strategy, someone who's in your corner and has your back.

Resources & Information:

Stop Bullying Now

Anger, Forgiveness, Emotional Intelligence and Your Health

FORGIVE NOT 7 TIMES, BUT 77 TIMES, by Susan Dunn, Life Coach, Emotional Intelligence Coach, EQ Coach

Yes, it was a difficult weekend. I had houseguests, and one of them has truly been wronged. Not once, but many times. Not by strangers, but by his own family. Not long ago, but long ago and recently.

It made me angry just to hear the stories, though he told them only as they related to the conversation at hand (“So what happened to your father’s farm?” sort of thing), and there was no rancor on his part. Incredulously, he appears to have made his peace with some real injustices. But then that’s one of the reasons we all love him so much.

My friend is very forgiving, and there’s a reason why: he’s had a lot of practice. Forgiveness is like another EQ competency, Resilience. The good news is you can learn it. The bad news is there will always be opportunity. And you can reverse those two!

So, yes, my friend is very forgiving. I imagine he has forgiven 77 times. If you’re familiar with the Biblical passage: “Then Peter came and said to him, ‘Lord, if another member of the church sins against me, how often should I forgive? As many as seven times?’ Jesus said to him, ‘Not seven times, but, I tell you, seventy-seven times.’”

This forgiving friend of mine is of-an-age, and also a physician. “How could you forgive him for that?” I asked him, about a particularly unjust occurrence. “Because I want to live and preserve my health,” he said. Physicians know about emotions and health.


There’s a story currently circulating the Internet about a Native American grandfather “whose eyes have seen too much,” talking with his grandson. The boy was talking about an injustice that had happened that day that left him enraged.
The grandfather admitted that he, too, had felt such rage. “I feel as if I have two wolves fighting in my heart,” he told the child. “One wolf is the vengeful, angry, violent one. The other wolf is the loving, compassionate one.”
The grandfather said, “I too, at times, have felt a great hate for those who have taken so much with no sorrow for what they do. But hate wears you down, and does not hurt your enemy. It is like taking poison and wishing your enemy would die.”
When he finished talking, the grandson asked him, “Which wolf will win the fight in your heart?”

“The one I feed,” replied the grandfather.

[Go here to read the whole story]

Ernest Hemingway wrote a story about forgiveness. It’s the story of a Spanish father and his teenage son who are at odds, and eventually the strained relationship breaks. When Paco, the rebellious son, runs away from home, his father begins a long, grief-stricken search to find him and bring him back.

As a last resort, the exhausted father placed an ad in a Madrid newspaper, hoping his son would see the ad and respond to it. The ad read:

Dear Paco,
Please meet me in front of the newspaper office at noon. All is forgiven.
As Hemingway tells the story, the next day at noon, in front of the newspaper office, there are 800 Pacos, all seeking forgiveness from their fathers.


We have all been wronged. I have been. You have been. Your father has been. The queen of England has been. No one escapes. Some of us have been egregiously wronged and live with rage … for a week, a year, a lifetime. Our anger interferes with our ability to forgive.

And why, perhaps you are asking, should you forgive? There has been incest … infidelity … theft … betrayal … Certainly you’re justified in your rancor after what’s been done to you.

Frederick Buechner, theologian, writes:
“Of the seven deadly sins, anger is possibly the most fun. To lick your wounds, to smack your lips over grievances long past, to roll over your tongue the prospect of bitter confrontations still to come, to savor to the last toothsome morsel both the pain you are given and the pain you are giving back – in many ways it is a feast fit for a king. The chief drawback is that what you are wolfing down is yourself. The skeleton at the feast is you.”
We suffer when we’re angry. It causes physiological reactions that damage our health, and drive others away, leaving us to fester in our own isolated hell. We also suffer because we feel guilty about being angry. And we may feel strangled because we can’t act on it. It’s a complicated emotion.

It is, however, neither good nor bad in and of itself. Emotions just “are.” They guide us. They tell us what to do.

Anger tells us there is danger and we need to deal with it directly. The problem develops when we have not learned Emotional Intelligence and don’t know how to handle this anger. It can live forever in its raw state if not dealt with, undermining our health.

But what if … What if the person who did this is dead? Or estranged, like Paco from his father? … Or virulently poised to do more harm? Or an apology won’t really do, as in “I’m sorry I was drunk for the first 15 years of your life”? Or “I’m sorry I had your father shot by a firing squad in front of your eyes?” What if they absolutely do not deserve our forgiveness? What do we do then?

Being adamantly and relentlessly self-forgiving is an EQ competency. At times it’s even harder to forgive ourselves than it is to forgive others, and we stand in need as well.

While we are all Paco, we are all, also, his father. We create our own world, and as we refuse to forgive others, we refuse to allow others to forgive us. What goes around comes around.

Being forgiving – forgiving yourself and others – is highly recommended.
The person you’re harboring the hatred for isn’t likely to be affected by it, but you are which makes you twice the victim, and more the fool. You are demanding from them something they can’t or won’t give, and you therefore remain tied to them forever. They don’t deserve you to forgive them, but you deserve to forgive them.


I’m reminded of Dante’s “Inferno.” In the fifth ring of hell live “the Wrathful.” Says the commentary, “they spend their time here either tearing at each other in anger or …” Yes, that’s being in hell.

But even more fitting is the ninth and final circle of Hell, Cocytus, which is ice cold (those farthest from God’s love).

There we find those who betrayed those to whom they should forever have been faithful, those treacherous to kin, and the image is this — two people are frozen in the same hole so that one can gnaw at the nape of the other’s neck. An apt metaphor for how we can gnaw at ourselves with resentment and anger.

To paraphrase Paul Pearsall, Ph.D., psychoneuroimmunologist, ‘Go ahead and rant and rave, rage, beat your chest, fight! But to the victor goes the bypass.’

For your own mental, emotional, physical, and spiritual health, you must learn how to let it go. Work with a coach to develop your Emotional Intelligence. Anger directly affects our immunological system, which is our health, and it is an ongoing part of life for all of us. It’s the price we pay for being human.

About the Author
©Susan Dunn, MA, Emotional Intelligence Coach and Consultant, Coaching, business programs, Internet courses, teleclasses, and ebooks around Emotional Intelligence for your wellness, success and happiness. for FREE ezine. Put “ezine” for subject line. Susan is the author of The EQ Foundation Course,

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