Thursday, February 22, 2007

Emotional Intelligence on the Internet

I'll be going to D. C. tomorrow for a couple of days, visiting clients and doing some coaching.

If you're in the area, I still have some openings in my schedule, so call me at (817) 734-1471.

Currently appearing ... articles by Susan.

Use Your Emotional Intelligence When Traveling Abroad
By Administrator
Susan Dunn, The EQ Coach, GLOBAL EQ. Emotional intelligence coaching to enhance all areas of your life - career, relationships, midlife transition, resilience, self-esteem, parenting. EQ Alive! - excellent, accelerated, affordable EQ ...
Traveling Deals -

Can a Coach Help Me with This?
By admin
Susan Dunn, MA, . Coaching, distance learning and ebooks around emotional intelligence for your continued personal and professional development. For free ezine, ... -

Tips For Starting Your Home Based Business
By unni
About Susan: Susan Dunn, MA, EQ & Life Coach, ttp://, coaches individuals in emotional intelligence for life improvement, and trains and certifies EQ coaches. She is the author of “How to Live Your Life with Emotional ...
Home Businesses For Moms -

Tuesday, February 20, 2007

Emotoinal Intelligence: Flaming


MoneyLaw, the art of winning an unfair academic game, has a great post about emotional intelligence:

"Today's New York Times posits a scientific explanation for the difference in behavior of those who are civil in face-to-face encounters but brutally venomous in email or instant messaging exchanges. In Flame First, Think Later, New Clues to E-Mail Misbehavior, Daniel Goleman (of Social Intelligence and Emotional Intelligence fame) explains that, in the absence of visual social cues, our brains no longer have that 'uh-oh' control that keeps us from inadvertently offending the person with whom we're electronically communicating. As Goleman puts it:

The emerging field of social neuroscience, the study of what goes on in the brains and bodies of two interacting people, offers clues into the neural mechanics behind flaming.

The blogger goes on to say that in face-to-face interatction, we get a continual barrage of emotional signs and cues which are missing, of course, in emails.

"Much of this social guidance occurs in circuitry centered on the orbitofrontal cortex, a center for empathy," says the blogger. "This cortex uses that social scan to help make sure that what we do next will keep the interaction on track."

The blog is about flaming and nasty emails.

Intentionality is an EQ competency that plays a part. Perhaps they are intentionally being insulting and inflammatory. If not, they are "clueless" -- and that's one way to describe email writing. The missing of social cues.

I could go on and write for another hour here, for instance, and I will never have a "clue" as to whether you, my reader, are bored or not.

Flaming - unless it's understood that's what's supposed to go on - is bad manners. The rules of etiquette exist, basically, to keep us form killing one another; particularly the strong impinging on the weak.

People have a lot more nerve behind the anonymity of an email and also operate without the clues of normal social interchange. It's not a good mix in the hands of someone who is also not intentional -- another EQ competency. Knowing what you intend to have happen (feelings and well as behavior). Flaming is like bad grammar. It reveals a lot about who you are.

Emotional Intelligence - THE training topic

Emotional Intelligence ... making the rounds in the business world.

Why? Because it works.

NHCG consulting writes that they are "evolving due to the changing business climate. The latest training topic is emotional intelligence (EI)" -- what took them so long??

EQ, they say, "describes a person's ability to identify, utilize, understand and manage emotions in the workplace...research indicates that people who have a high competency in emotional intelligence are more likely to succeed that those whose strengths rely on previous experience." For full article go here: "Navigating the Learning Curve," from New Haven, CT

Actually people with high emotional intelligence are more likely to succeed than people with LOW emotional intelligence. It's as simple as that.

We've been at this a long time ... come learn with the best.

Friday, February 16, 2007

Can you learn emotional intelligence by playing a game?

Q: Can you know what snow is like if you've never experienced it?
A: _____________________

Q: Can you learn emotional intelligence by playing a game? Can you develop character by playing a game?
A: What do you think?

The Cleveland Banner (Cleveland, Tennessee) has an article entitled "Program for youth promotes character."

“You should always think positive," writes Samantha Jones, Banner staff writer. "Every day, think of things you can do, ideas you can share, and ways you can help people. Keep reminding yourself of your blessings. Spend time thinking about your daily successes. Concentrate on your strengths and the good things you have done. Be thankful for everything you have. By focusing on productive thoughts, you can be a success.”

She goes on to describe set of posters/flashcards with thoughts and quotations on them put out by Oikos Global. She writes that, "the goals and topics of the games, flash cards and other materials offered are outlined and include self-esteem, assertiveness, active listening, anger management and showing empathy, among other topics."
The EQ COURSE is an interactive, Internet course designed to increase your emotional intelligence.

Saturday, February 10, 2007

Emotional Intelligence Good in the Workplace

Emotional Intelligence doesn't mean letting it all hang out, but it doesn't mean letting it all fester inside either. There's a happy medium. Emotional Intelligence is, after all, about the INTELLIGENT management of emotion.

A lot of our motivaton comes from emotion - they share the same root word.

"Getting some emotion into the workplace can be good" says an article in the Globe & Mail.

"Stoicism rules, but showing your edge occasionally is healthy, writes ROMA LUCIW
It's been seven minutes since the Federal Reserve's decision to keep U.S. interest rates unchanged hit the wires, and no one at a Toronto day-trading floor is particularly concerned with minding their manners.

"Aw, don't tank. Why can't you just go up?" screams one man in a black fleece sweater banging his hands on the table. Another day trader appears equally frustrated. "I'm getting creamed and I can't even cash out," he groans....

"Many employees and managers, especially those in white-collar fields, work in homogeneous environments governed by an unwritten slate of rules of conduct. In most cases, there is an expectation that extreme emotions will be suppressed: Voices are not to be raised, crying and screaming are banned, and everyone will appear polite and in control, thank you very much.

Its easy to see why companies have created these comfortable and considerate corporate cultures that discourage emotional extremes. Who wants to work with a manager who unexpectedly erupts with anger or an employee who bursts into tears at the drop of a dime?

But painting all emotional reactions as bad might not be the answer either, especially since some people may occasionally need to express themselves to be happy, inspired and productive on the job, career advisers say ...."

To read the full article go HERE:

Tuesday, February 06, 2007

$300 Billion Spent on Workplace Stress

link to this

Stress linked to human interaction costs businesses greatly. Experts at the United States Centers for Disease Control and Prevention, as well as the National Institute for Occupational Safety and Health have found that each year in the United States, $300 billion (or $7,500 per employee) is spent on stress-related compensation claims, reduced productivity, absenteeism, health insurance costs, direct medical expenses and employee turnover.

A significant amount of workplace stress can be attributed to a lack of what is known as Emotional Intelligence, or EQ. In her 10 years of experience as an executive coach, Belsten has heard many stories about bosses and co-workers that consciously or unconsciously contribute to creating a stress-filled environment.

Read about the boss "at the end of the hall" who had a reputation for being rough on employees. "In doing so," says the author, "he often behaved unprofessionally by shouting at and demeaning his employees in front of their colleagues, increasing stress and decreasing company morale; all the while unintentionally reducing productivity and company profitability."

If you'd like to learn now to succeed in the workplace, call me for coaching, and/or The EQ Course. You can only go so far on "brains" and "intellect." If you drive people away, or reduce their productivity, stress those around you, and limit the potential of others ... why would they keep you around or promote you?

Start learning now ... for the future.