Job Traning: Smile and Greet People

SMILE AND GREET THE CUSTOMER

I can't think of any store I go into these days where the staff or "customer service representatives" have not been trained to smile and greet the customer immediately and pleasantly - or else "get written up."

It is politically correct to smile these days. Nearly everyone does, in public.

Just one thought from the venerable Maya Angelou:

If you have only one smile in you, give it to the people you love. Don't be
surly at home, then go out in the street and start grinning 'Good morning' at
total strangers."

- Maya Angelou

It is part of your personal power, emotional intelligence, to be able to manage your emotions and use them for win-win outcomes. For emotional intelligence coaching, or to become a certified emotional intelligence coach, email me for information at sdunn@susandunn.cc or visit my website, www.susandunn.cc .

How to Win Anyone Over - MSN Lifestyle: Boomers

How to Win Anyone Over - MSN Lifestyle: Boomers

Studies show that humans, like other primates, possess an instinctive urge to "mirror" each other.

This is a great to-the-point article on "how to get along." It's full of emotional intelligence - nonverbal signals, the link between humans and other mammals that we call, in emotional intelligence, "the limbic connection." The idea that emotions are contagious (therefore it's important that you know how to "catch" them or not!).


Take a look!

Did you know that the bottom line on etiquette is making the OTHER person feel good. So flash that smile!