Wednesday, August 17, 2005


Got some bad attitudes going on in your office? Wish you knew what to do about it?

You aren't alone.

According to the Gallup Organization, there are 22 million workers in the US who are "extremely negative or actively disengaged" which costs the US economy between $250-300 billion in lost productivity annually.

This does not include the dollars spent on healthcare for the workers who suffer physically, mentally and emotionally from their "attitudes"

The majority of people who visit their primary care physician give as their complaint "stress at work"

Negative employees can scare off every customer they speak with . . . for good. In customer and client relations, you don't get a second chance.

In a recent survey, 9 out of 10 people said they are more productive when they are around positive people. Aren't you?

Positive people have higher EQs. EQ and a positive attitude can be learned. Most people take to EQ immediately, because it brings them positive results in their own lives immediately. It takes a while to improve in the competencies, but since results are immediately experienced, it's self-reinforcing, and meets with little resilience. In fact most people I coach say, "This is the missing piece!"

Bringing an EQ workshop to your office gives everyone the same language and allows them to read off the same page, while increasing the understanding of, and tolerance for, individual differences. EQ becomes a short cut and map for:

  • solving conflict
  • preventing conflict
  • improved communication
  • enhanced leadership skills
  • dealing with diversity and multiculturalism (in fact it gives your office/organization a common culture
  • wise managing
  • effective client and customer relations
  • less employee sick leave and disengagement (being there in body, but little else)

    EQ brings a common culture to your organization because it is amenable to everyone, regardless of their culture. I have trained coaches and individuals globally and it is very much a common language. Everyone has emotions and everyone must deal with everyone else's, regardless of their particular position, or the field they work in.

    Have you said, or heard someone else say, "It isn't the job that's driving me nuts, it's the people"?

    In a word, emotional intelligence training effects the bottom line, and, just as importantly (because your business IS your people), it increases wellness and reduces stress for employees.

    Business schools are beginning to recognize the important of what was formerly called "soft" skills and building it into their programs, and looking for it in candidates that are otherwise highly credentialed.

    An organization with a low EQ is a stressful place to work. I reflects on customers and clients, and grinds people down daily. And if you've ever been the one positive person in a group, you know it's nearly impossible to sustain this in the face of negativity. If you hire new people who are positive and have high EQs, they will be worn down. Just as organizations have cultures, these cultures become known to others, through word-of-mouth, and it becomes increasingly difficult to hire good people.

    To stop the downward spiral, you need to change the culture, i.e., "how we do things around here."

    Offices with low EQ feature complaining, whining, demeaning, intimidation, bullying, no tolerance for questions or mistakes little training, and a general defeatist attitude with increased worker stress and absenteeism. Or "presenteeism" - the new term for being there but not really being there. People just "serving time" and collecting their paychecks.

    In the US, there are 22 million workers who are "extremely negative or actively disengaged." Are some of them working at your place? Are you one of them?

    The victim mentality says that nothing can be done about this. The EQ attitude is that if you keep doing the same thing, you'll keep getting the same results, so why not DO SOMETHING DIFFERENT?

    That's what EQ is all about. Find out more. You'll love it!
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