Thursday, August 11, 2005
EMOTIONAL INTELLIGENCE IS ABOUT COMMUNICATION
Virginia Sapir, a psychologist and pioneer in family counseling, wrote: “Once a human being has arrived on this earth, communication is the largest single factor determining what kinds of relationships he makes with others and what happens to him in the world about him.”
With this in mind, I present some my favorite Communication Operating Principals.
1. “In order to understand what another person is saying you must assume it is true and try to imagine what it could be true of.” ~George Miller
2. “The first law of communication is: Assume you have been misunderstood.” ~Source Unknown
3. “Men can take up to 7 hours longer [than women] to process complex emotive data. [They] will not know what they feel at the moment of feeling and will take longer to figure it out. [They] may not be able to put their feelings in words – if they choose a verbal strategy at all.” ~Michael Gurian, author of "What Could He Be Thinking”
4. “Verbal confrontation is as natural to men as walking or breathing, and as unconscious.” ~Suzette Haden Elgin, author of “The Gentle Art of Verbal Self-Defense”
5. “There is a libraryful of research to indicate that logic is almost useless as a way of convincing people of anything.” ~Suzette Haden Elgin
6. “Never use Hedges (‘I know you’d never let me, but ---). They are exactly equivalent to wearing a big sign that says ‘Please kick me – I would love to be a victim.’” ~Suzette Haden Elgin
7. “If a man truly wants to communicate with his wife, he must enter her world of emotions.” ~Gary Smalley
8. “For parlor use, the vague generality is a life saver.” ~George Ade
9. “The most important thing in communication is to hear what isn’t being said.” ~Peter Drucker
10. “Sympathetic people often don’t communicate well. They send back reflected images which hide their own depths.” ~George Eliot
11. “If you can always be taken by surprise because you have no idea what verbal aggression is or how to spot it, you are an ideal target.” ~Suzette Haden Elgin
12. “The genius of communication is the ability to be both totally honest and totally kind at the same time.” ~John Powell
Whether we’re communicating at work, socially, or in an intimate relationship, and whether we’re communicating thoughts or feelings, it’s a strategy, a choice we make in an effort to accomplish something. And, it’s good to remember – if you’re there, you’re communicating SOMETHING, whether you mean to or not.
Interpersonal skills are part of emotional intelligence and can be learned. Become aware of your communication style and work to improve it.
Should you tell her "the truth" if she asks you if those pants make her look fat?
Should she ask you that question?
The answer to the second question is "no." Not the question to ask.
The answer to the first question? I like this -- I don't always know what "the truth" is. (After all, I look with the eyes of love. And what would you tell a child you adored if she asked you if she was beautiful? Come on now.) I don't always know what "the truth" is, but I always know what's "kind."
Posted by Susan Dunn, M.A. at 10:45 PM