People who consider emotional intelligence to be a "soft" skill are taking a second look. It can lead to hard results, of the kind you look for in business.
Experts argue that E.I. directly impacts productivity and profits. For example: Richard Boyatzis, professor and chairman of the organizational behavior department at Case Western Reserve University in Cleveland, assessed the senior partners in a multinational consultancy and found that those who exhibited E.I. competencies more frequently delivered over $1 million more in annual profits from their accounts than did other senior partners.
From "Management Skills," http://www.cio.com/
The best way to 'learn' emotional intelligence, to increase yours, is coaching. You can't just read about it, and if you knew how to put it in to practice, you would already be doing that because the results are so beneficial.
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