"You can't learn it in the classroom like your IQ stuff," says Dr. Stein, in an article about pilots and emotional intelligence. "To learn emotional skills, you've got to go out there and practise them in the real world. You've got to interact with people and think about how that interaction goes..." Some people have even brought in coaches to help them improve their EQ," he adds.
DO pilots need to have Emotional Intelligence? Yes, they do, we find out in an article called emotional workplace -- and indeed any workplace is "emotional." The funniest question I've been asked on my expert column was, "Do you think emotions belong in the workplace?" Hmmm. It doesn't matter what my opinion is -- or yours either, with all due respect -- because emotions are in the workplace whether you like it or not, like the sun in the sky.
And you must now how to deal with emotions in an intelligence manner in order to succeed -- yours, theirs, ours, his and hers. This becomes increasingly complex in the current multicultural scene many people work in.
From the article
Do you say what you think even if it upsets someone? Do you ask people for help if a task seems too hard? Do you find it hard to enjoy life? Are you happy? At your next job interview, it might be your inner self the employer is most interested in, not what's listed on your resume or stored in your brain. While experience and IQ opened doors in the past, organizations from Air Canada, American Express and Deloitte to the U.S. Air Force, are looking at EQ -- emotional intelligence -- as a key indicator of a person's success at work. We've all heard of IQ, but what is EQ?
"Emotional intelligence is your ability to be aware of your emotions, to manage them, to be aware of the emotions of the people around you and to manage those to some degree as well," says clinical psychologist Steven Stein... When you have emotionally intelligent leaders, managers and people, things go better."
Dismissed by some back then as a fad, Dr. Stein says there has been renewed
interest in the field today as companies recognize the value of hiring and promoting emotionally superior workers, especially with the increased importance placed on leadership, team work and office culture.
"People with higher emotional skills are more able to get help and muster teams, they're able to be seen more as leaders and are more likely to be put in leadership positions. They get promoted faster," he says. Indeed, while IQ might get a person through the door, success is largely a matter of EQ, says Dr. Stein. "People often get hired because of their IQ. But what happens once you're hired is, the ones who do better on the job are usually the ones with the higher EQ," he says.Air Canada has used an EQ assessment on 650 new pilots hired since 2005.
"An airline captain is ... a team leader. He's overseeing the cockpit crew, the flight deck crew as well as the cabin crew. And he's not only interacting with the other crew members but also with other departments within the airline," says Capt. Dave Legge, vice-president of flight operations. "Obviously, if you have to interact well
with other people, these are instruments that we can use during the selection process to identify people that have these enhanced skills," he says.
Read full article here: The emotional workplace
To find out what your EQ is, take THE EQ MAP. Then get coaching. As the article says, you can't learn it just from a book.
Please note: The article ends with something about the coach helping them tell how they're feeling during different points in the day. EQ coaches do a lot more than that. Come find out! 817-734-1471, sdunn@susandunn.cc, http://www.susandunn.cc/ .
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