It doesn't take an "expert" to tell us that some bosses are wonderful to work for and therefore get the best out of us, and also have high retention rates of excellent employees ... while others are not. The emotional intelligence of the boss is critical. If you'd like to increase yours, take THE EQ COURSE . Sign up everyone in the office -- it really works!
I was at a workplace the other day that had had nearly 100% turnover in the past 18 months. One of the workers there told me, "How can you work in a place that makes you feel this way about yourself? I'm good at what I do. One week at this place and I felt like a loser. That's never happened before."
If vested self-interest is the only thing that works, this boss puts himself in the position of having to interview, hire, and then train, continually. He is constantly having to work with someone new, which adds to his frustration. Who needs that? It is annoying, costly, and highly ineffective. It is hard to get good systems in place when the faces keep changing.
From the article (and BTW, it's from Uganda - if you think emotional intelligence isn't sweeping the world and giving us a common language for dealing with problems):
A BOSS’ mood and behaviour drive the moods and behaviour of everyone else. The environment an inspirational boss creates is different from the one a cranky and insensitive one would. High levels of emotional intelligence promote information-sharing, trust, healthy risk-taking and learning flourish. Low levels create fear and anxiety.
According to experts, the most effective leaders display moods and behaviour that match the situation at hand, with a healthy dose of optimism. They respect how other people feel. This behaviour, which in management parlance is called resonance, has four components of emotional intelligence in action.
Email me at firstname.lastname@example.org for personal coaching, business programs, Internet courses and ebooks to improve the quality of your life, success and happiness. Visit http://www.susandunn.cc/ for ideas! Emotional Intelligence really works.