Emotional Intelligence with The EQ Coach

The peaceful moment
A BLOGGER WRITES about a moment of emotional intelligence:

Before the Storm
Sitting in my car watching the sun rise, I’m calm. I just finished a workout at the gym and found a quiet spot on a quiet road to pull over and enjoy my breakfast-to-go. This may be my last opportunity to feel this way for a while.

On Saturday, I leave for Italy; then one day after returning, board another plane for Malaysia. Frantically preparing for two weeks away from my home & office is all I’ll be doing once I pull away from this calm spot. So I linger - chewing on my bagel - and enjoy the last few moments of quiet before a firestorm of activity kicks in.

This struck me as such a great example of emotional intelligence. This is someone who really knows themselves, and their feelings. And good vacabulary, i.e., he might have said "before the nightmare begins" or "before I go nuts," or dramatic things like that, be shows remarkable restraint in this writing.

These are feelings we can all relate too - the frenetic energy of travel and being away from homw, especially for business.

But how many of us have the emotional intelligence to find a quiet moment and pull over the the side of the road and rest.

Well, I did the other day. I'd been in the car seemingly all day. Well, a drive, then a 3-hour appointment, then an hour's drive, and I arrived at the destination early. It was mid-afternoon, and I've never really wanted to give up my preschooler's afternoon nap, so I pulled off the road to grab 40 winks. Except in this case, I pulled into a large and empty church parking lot, because I thought I'd be safe there. I was way over by the dumpster, and there were just a couple cars way over on the other side.

I laid back the car seat, opened the windows, and leaned back to relax. Several minutes later there was a knock on the window. Some man was concerned about the daycare there and not wanting the children to ... you know. The knock on the window scared me and took away all the good effects of the rest.

So - remember - it's emotional intelligence but alsological/intellectual intelligence, i.e., next time I won't choose a church parking lot!

And back to our friend, above. I feel sure he handled the travel well. He sounds like that kinda guy.

Call Susan Dunn the Emotional Intelligence Coach for help in increasing your emotional intelligence. I offer online courses, email support, phone coaching, and in addition, I train and certify coaches internationally. Don't wait. Do it now. Before the firestorm of activity begins. Again. sdunn@susandunn.cc or 817-734-1471.

Emotional Intelligence better predictor of success in life than high grades in high school

The Huffington Post has an interesting new article about emotional intelligence. You can read it here.

A few quotes:

"School is a place where former A students teach mostly B students to work for C students."

High school grades were never designed to assess the qualities that make you a success in the working world -- like single-minded drive, creativity, and the ability to read people accurately.

Over the last decade, [psychologist James] Parker has been testing first-year students at Trent [University] for social and emotional intelligence, qualities such as understanding of themselves and of others, plus the ability to adapt and manage stress.

So what was the difference between A students and the ones who struggled or even dropped out? It was emotional intelligence, especially the ability to adapt and manage stress.

If you'd like to increase you emotional intelligence (EQ) or learn how to teach others how to increase theirs, by being a certified EQ Coach, email me at sdunn@susandunn.cc .

Susan Dunn, The EQ Coach, offers a long-distance, Internet program to train and certify emotional intelligence (EQ) coaches. The course is based on empirical data and research and consists of reading material on the Internet, email support and weekly phone calls. For more information contact Susan at sdunn@susandunn.cc or visit her on the web. Susan Dunn has trained and certified coaches all over the world in this highly effective, affordable program.

How to Talk to a Woman - LBJ talks to Jackie Kennedy

Lyndon G. Johnson (LBJ) pushed through a lot of important legislation. If you listen to his tapes, which are available on youtube.com you will get an idea of behind-the-scenes, and what a great persuader he was.

And if you listen to his conversation with Jackie Kennedy, gentlemen, you will see how he was able to "seduce" people to do what he wanted. He was just "flirting" - he mentions his wife, mother, sister. But these are the things most women tell me they want to hear. And especially that you have time for your lady.

Look here.

Avoid Nigerian and Malaysian Romance Scam Artists Using your Emotional Intelligence

A sad new scam is becoming very prevalent on the Internet - romance scam. Generally the romance scam artists are from Nigeria - though lately from Malaysia as well. They are operating out of Internet cafes, and often correspond with 10-11 woman at a time, hoping to make the kill.

How does this relate to emotional intelligence?

First of all, that you need to have keen instincts when you are dating online. The Nigerian scam artists use the legitimate sites, such as match.com and seniordating.com, and they also will stalk you down on facebook. You can go to DATING COACH BLOG to learn about the common modus operandi. Bad grammar and poor spelling are the first clues (for instance, "I work on the buildings been built). They use the same phrases over and over, one of which is "age is just a mare [sic] number." They also are vague on the details about their supposed hometown (i.e., live in San Antonio, but go blank - get offline when you mention the Alamo). They do not answer your more pressing questions. They often "brb" at important times, or will say that their Internet connection went down. (Either they don't want to answer the question, or they are IMing with another woman/other women). They ask you to go to yahoo IM right away - and yahoo does their best to warn you to be careful who you let chat with you. Read more clues on the Dating Coach Blog.

So, use your INTUITION. If something seems odd, or you get a funny feeling, or something just doesn't seem right, go with your instincts. I've had a lot of experience with this with clients -- sadly -- and can help you ferret out the Nigerian scam artists. And keep Malaysia in mind as well.

Secondly, these Nigerian romance scam artists and Malaysian romance scam artists are psychologically astute. Remember how I've told you that you need to learn EQ because if something can be used against you, you need to know all about it?

They prey on the kind-hearted, the woman who does good deeds, the woman who mentions she is lonely, the woman who says there are no men in her life (to stand by her), the ones who appear a little desperate, and the ones who respond emotionally.

They prey on women who are constantly available -- it's a clue.

They use reassuring phrases all woman want to hear, such as "I'm here for you," "I've got your back," "if XXX happens, just call me," "I will never abandon you," "Call me any time." (Actually they will prefer to place the call, but you get the gist of what I'm saying.

They will peruse your profile and glom on to your interests -- if you're a dog lover, so are they. If you give to charities, that's what they're doing right now.

They are often "engineers" and "project managers," because they know this is a field few women know anything about.

If you say you don't have any money to send them, they will say you are lieing. (You are, and we all hate to be called 'liars'.) They will call you a hypocrite for saying you loved them and not being willing to "help" them.

They will get emotional and put pressure on you, right where you can take it the least.

Knowing you don't trust men, they will give you the names of women to call for verification. These are accomplices, usually in the US, with names like "Candace" and smooth voices.

Nigerian Romance Scammers and Malaysian Romance Scammers -- just another reason to hone up your emotional intelligence.

These guys make their money because they know more about emotional intelligence than their poor victims do! Online dating scams are beoming as prevalent as the email / lottery deals and the Nigerian 419.

Most of all, remember that "if it seems too good to be true," it is. This is a photo often used by scammers (bear in mind the real man in the photograph is not the offender). Now isn't he just too good to be true? He has gone by Gabsy Fisher, John Armstrong,
Mark Braxton, Mike Smith, Scott Smith, Kevin Williams ... and more. (They generally choose very Anglo names.)

11 things Not to Do on Your New Job

We are intensely territorial at heart. Our reptilian brains are keyed to be suspicious of "intruders," and to fear what we don't know. Your first few days in a new job, you're being scrutinized under a microscope and are only tentatively welcome. Use your Emotional Intelligence to survive the first 100 hours! Here are 11 things NOT to do.

1. Don't FORGET PEOPLE'S NAMES.

If you do nothing else, remember people's names. When introduced, wait expectantly for a cue. If they stick out their hand, shake it. if they don't, just smile and say the usual.

2. Don't MOVE IN TOO FAST.

Take it easy bringing your "things" to the office. Save the photos and personal items for a while. Place your yogurt discretely at the back of the refrigerator. Don't grab any old cup from the coffee room, or start making the coffee until you see how it's done. It's a reptilian, territorial thing. You're moving into THEIR turf.

3. Don't TALK TOO MUCH, REVEAL TOO MUCH, OR EXPRESS UNNECESSARY FEELINGS OR OPINIONS.

Keep your conversation light, neutral, and just enough to be friendly. Sure as you get loose, you'll step on someone's toes. You don't know yet who just got divorced, who's married to an Italian, and who's opposed to daycare. As soon as you say, "Well personally I hate..." the next person who comes in will have that, do that, like that, or live there.

Use "neutral" language and tone of voice, like the anchor people do. Avoid any slang or colloquialisms in this new country. The King's English: what you learned in school.

4. Don't ASSUME ANYTHING.

Maybe everyone leaves at 5:31 on the dot; maybe they don't. Keep a low profile and pay attention to what others are doing. You're moving into an established culture and they have a set way of doings things whether they're mindful of it or not. You want to fit in, not stand out. Remember the saying, "When in Rome, do as the Romans do."

5. Don't OVERDO IT. THAT THREATENS PEOPLE.

Save the designer stuff and status symbols. Appearing "better than," in any way, will backfire on you later. If you drive a brand new expensive something or other, park at the back of the lot, and don't advertise it. If you just got back from a barefoot cruise, or just bought a new home, save it for later. You don't know the circumstances of those around you. The person you're telling may have just filed bankruptcy.

And speaking of parking ... one first day on a job, with uncanny bad form, I actually managed to park in the boss' unmarked, but definitely claimed, parking place. "How lucky," I thought. "I can park right in front of the door."

6. Don't VOLUNTEER.

They don't trust you yet. "Get" that. Don't volunteer to make the coffee or make the nightly run to FedEx. You could poison them. You might never make it to the FedEx office. (I am not kidding.)

7. Don't MAKE IT TOO HARD, OR TOO EASY.

Pace your initial tasks. If you start out blazing, you'll be held to that pace forever, or you may threaten others who do what you do. If you go too slow, you might not be there long. It's a marathon, not a sprint.

8. Don't SAY 'NO'.

If you're asked to join them for lunch, pitch in for a baby shower gift, "grab the phone," or do a task for someone, say "yes." If something goes against the grain (and there's always one person in an office who tries to make life hell for the new guy it seems), file it for later. First you need to find out how disputes are handled.

The good manager, the one with the high EQ who knows people, and knows HER people, will tell you, "If so-and-so gives you any trouble, just be nice. Then come tell me and I'll take care of it." The inept manager won't know, or isn't willing to deal with it, and you'll have to figure it out for yourself. How do you do this? By having your antennae out. Observe and process.

EXCEPTION: Occasionally in an office you're ignored for the first few weeks, except by the loser, who will ask you to join him or her for lunch, trying to build an alliance. In that case, you come up with an excuse ("Sorry, gotta run to the bank at noon.")

9. Don't CRITIQUE, CRITICIZE, or APPEAR TO BE COMPLAINING.

You'll notice things that could be done differently and better, but if you speak at this point it will sound like complaining or criticizing. If it's too hot or too cold, for instance, wait it out. The "new kid on the block" isn't entitled to anything. You can straighten the place out later.

10. Don't VIOLATE PACK BEHAVIOR.

You watch the Discovery Channel, don’t you? Well, picture the troop of monkeys, i.e., if you’re not the alpha male, you’re just one of the pack, so start grinning and grooming the others.

11. Don’t UNDERESTIMATE THE EFFECT OF INITIAL CONDITIONS.

In physics it’s called “sensitive initial conditions." It means the way “it" (any system) begins makes a huge and permanent difference. Think of what you say and do as being broadcast with a loudspeaker into a cavern which will reverberate and echo for months. There’s not such thing as an “innocent comment" when you’re new, and if you show up in a bright print dress when everyone else is in neutral and pants, you’ll reinvent the term “sticking out like a sore thumb."
The onus (hard work) is on you. They will be ADJUSTING to you. You must ADAPT to them (a far stronger concept). When in doubt, get coaching! You want to get off to a good start.

The Politeness Pundit

THE POLITENESS PUNDIT
by Susan Dunn, Coach

Is that you? If so, huzzah, you’ve found a fellow champion (and I, you)!

Do you walk around shaking your head these days, wondering why it all has to be so nasty? Do you listen to someone cop an attitude to someone else (beyond the age of, say, 18, where copping an attitude is expected) and have that ‘nails on a blackboard’ feeling? Do you watch someone go after someone else at work in a perfectly awful way, seemingly just for the sport of it, and shudder? Do you wonder where the politeness has gone? And why?

If so, you may wonder, as I do, what their childhood was like that they failed to rise above the stuff of childhood. Now, I’ll admit I had the perfect childhood for exploring my own nastiness and the limitations of the rewards of same. I had a twin sister (as well as other siblings). Twins spend an inordinate amount of time together. It’s the ultimate test: get along or die.

We fought like cats and dogs. Mother would banish us to separate rooms and we’d cry to get back together again (so she said). What’s a mother to do? Eventually she gave up, smart woman that she was, and let us sort it out.

What was I to do? My twin took my necklace, slopped her things all over my side of the room, took MY Snicker’s bar, occasionally lost her temper and said nasty things to me, and sometimes (when Mother wasn’t looking, which was most of the time) even slapped me around a bit. And she was always there! That’s the thing: it doesn’t go away.

On the other hand, I never had to start school alone. I could take her Snicker’s bar, as well as borrow her necklace. I never had to wake up alone in the night. And we could gang up on someone who was nasty to one of us.

I can’t say I “struggled" with this; it was just a fact of life, and in some muddled child-y sort of way, I figured out the good outweighed the bad, and that I’d just have to figure out something.

It was helped by an act of fate: my father’s latest promotion landed us in a new high school of 4,000, not knowing anyone but each other. I think we both decided it might be smart to get along with one another.

While we weren’t that crazy about one another at that point, we were all we had. And there’s a sense in which that’s true of all of us, no?

There in that office where you work is this little group of people you’re stuck with all day long, like it or not. So why not get along? Would it be so difficult? No, it would not, and it brings nice results. If you’re the egocentric type – it helps your health. If you’re another type – you’ve learned by now, I’m sure, that sugar works better than vinegar, or however that saying goes.

I’m struck with the irrelevant things people blame their nastiness on – I can’t stand my manager, they don’t know how to do things around here, she gets on my nerves, they don’t appreciate me … and then the I have a headache, backache, teenager at home, PMS. Who doesn’t? That’s an excuse, not a reason.

It isn’t all about you. And check out your premises. Who said you have to like someone to get along with them? Who says you have to be feeling good to behave in a civilized manner?

It’s the same with marriage – barring true pathology on the party of the first part, or the second, you’re going to encounter the same set of bowling pins at the end of every bowling alley. Things are not, nor will they ever be, arranged for your sole satisfaction.

Because we live and work together, we have etiquette (or used to): the rules of how to behave in public. It may be experiencing a comeback. Some of us would be relieved to see more of it.

OFFICE SCENARIOS

·Pollyanna walks through the usual stress-filled office with a big smile on her face and Scrooge says, “Why are you smiling? Are you on drugs or something?"
POLITENESS POINT: If you’re so unhappy you must stamp out all signs of it in others, get therapy.

·Mario turns a corner and runs into someone who snarls at him.
POLITNESS POINT: Since when did we stop walking (as we drive) on the right side (not the ‘correct’ side, the right-as-opposed-to-left side) of the hallway? The rules are what make orderly life possible. You see how many squabbles could be prevented if we did something like this?

·People walk in without greeting one another, which not only makes it impossible for the phone receptionist to know who’s there, but puts a surly tone to it all. POLITENESS POINT: Didn’t your mother instruct you to say “Good morning. Did you sleep well?" when you came to the breakfast table? COROLLARY: Whether you meant it or not. That’s sort of the point.

·Flick hands Flack a phone message, who takes it, grunts, turns oh his heel and walks off.
POLITENESS POINT: What happened to “Thank you" and “You’re welcome."

·Curly, Larry and Moe head out to lunch, not inviting the 4th member of the department to join them, for whatever reason, and saying nothing.
POLITENESS POINT: “We’re going to have lunch to talk about our part of the project. I know you’ve had enough of it, so you don’t have to come."

·Playing the game of “let’s get the new person."
POLITENESS POINT: Frat hazing is for frat boys. Grow up.

·Someone comes from another culture/dresses weird/is known to be a stamp collector/takes punctuation a little too seriously so let’s mob up on them and make their life miserable.
POLITENESS POINT: Very astute, Sherlock, that they’re different, but if you need to make someone else feel small in order to make yourself feel big, get therapy.

·Mary’s bored so she starts a rumor about Harry.
POLITENESS POINT: Isn’t there some work you’re supposed to be doing?

·You’re the boss, it’s your shop, you fought and scrambled to get there, so now you’ve earned the right to act like a petulant two-year-old.
POLITENESS POINT: Life is long. What goes around comes around.
COROLLARY: Do you have any idea what you look like when you’re acting that way?

·When you were climbing up the ladder Attila the Hun was nasty to you, so now it’s your turn.
POLITENESS POINT: Instead of “turn about is fair play," how about getting your knuckles off the ground and treating people the way you wish you’d been treated and weren’t? In addition to giving you a delicious sense of righteousness, it could also save your health, not to mention that of those around you.

·You can’t control yourself because you’re under too much stress/have more to do than everyone else/produce the most/are special.
POLITENESS POINT: Give me a break.

· You don’t like something about someone so you’re rude.
POLITENESS POINT: If you aren’t past the point of logic and reason, did you ever consider they probably don’t like something about you as well, so that’s not a reason!

WHAT IS POLITENESS?

Etiquette and good manners sort of level the playing field in your head. It means how you act regardless of whom you’re with. Therefore it shows more about you than about the other, i.e., Dave Barry’s quote that someone who’s nice to you, but not nice to the water, is not a nice person.

And BTW, the point of being nice isn’t to be popular; it’s about smoothing out daily interactions. Etiquette eliminates a lot of the friction that drives us all nuts. We can all be little beasties. That’s why dinner manner developed … there we all are with sharp instruments in our hands.

SOME ETIQUETTE TIPS:

1.If you haven’t figured out yet that you have a choice how you feel, act and think, and that they affect your health, do some reading, get some coaching, get enlightened.

2.Your Emotional Intelligence, your ability to manage yourself and your relationships (of all kinds), affects your success, happiness, and health.

3.Learn where the silverware goes. One reason people are nasty is because they feel inferior, and there are books you can read and courses you can take that will get you to a level where you’re comfortable. Here, I can tell you in one sentence something that will help: “Work the silverware from the outside in." (There’s more, but not a whole lot more.)

4.Say “please," “thank you," “you’re welcome," and “I apologize." (I apologize is great, BTW, because that you can always do, while you may not really “be sorry" in the strictest sense of the term. (Hey, I’m a pundit!)

5.Ask permission. You may intend to take a cell phone call during the lunch one way or another, but politeness dictates you ask (“I’m expecting an important call I must take. Do you mind?"). The beauty is politeness will dictate they respond, “Why no, I don’t mind at all." See how it works?

6.Read Emily Post (in its 16th edition). Would it help persuade you to know it’s listed on www.navyadvancement.com ?

7.Pay attention to the small things. Walk on the righte side, let others in front of you in line when you can afford to (it’s good self-discipline), smile, use people’s names, pass the salt and pepper, offer to get something or do something for someone else once in a while.

8.Don’t put people who use good manners in the penalty box. There’s a creeping sentiment these days that someone who says please and thank you is a lightweight.

9.Keep some boundaries. It used to be not everyone wanted to hear about your sex life, religious preference, forms of medication you use, or political persuasion. Nowadays there are 50 additional things not imagined 25 years ago that we don’t want to hear about. Save it.

THE PAY OFF

Reduced friction. Less stress.

Studies show repeatedly that money is not the top reason why people stay at jobs. They want an environment of respectfulness, and to feel meaning and purpose in what they do. Etiquette accomplishes both. If you’re in a respectful situation, you respect the situation. Get it?

Successful Aging: Emotional Intelligence and Transitioning to New Roles

Successful Aging: Emotional Intelligence and Transitioning to New Roles
Your most-valued new role amounts to why you like being alive.
By: Susan Dunn
________________________________________
"I don't know how to do anything. "
________________________________________

My friend who retired last year from years on Wall Street tells me, “I have to watch very carefully how I spend my money. I don’t know how to do anything.”

We Identify With Our Roles

One of the reasons people find retirement challenging, is also the solution to the problem of better aging: we identify with roles in our lives. Worse than that, we enjoy them. They’re what our life is all about or we wouldn’t have been doing them in the first place.

Now my friend certainly knows how to do things. He can cook his breakfast, he’s an attentive father, he knows how to mow the lawn. But to his way of thinking, now that he’s no longer a broker, he “doesn’t know how to do anything.”

Whether it’s being a manager, a doctor, or a mother, a recent study confirms we do best when have control over roles we value, and that this is more important than a sense of control over life itself. ["Role-Specific Feelings of Control and Mortality," Neal Krause, Ph.D., and Benjamin A. Shaw, Ph.D.; Psychology and Aging, Vol. 15, No. 4.]

What does this mean to you and me on a daily basis?

In the study, conducted over 6-7 years, participants were asked to name the roles they valued most in their lives, including such things as parent, grandparent, aunt or uncle, friend, homemaker, provider, volunteer work, church member, etc.
In the follow-up study it was found that participants who were able to maintain a sense of control over the role most important to them were less likely to engage in unhealthy behaviors (smoking, drinking, obesity) and less likely to die prematurely. And, the research found, it was only the most important valued role that correlated with decline, not choices two and three.

By “having a sense of control,” I imagine they mean being able to continue doing that. I also would imagine, unless your life has been different of mine, there’s no sense assuming control over life in general. You’ve learned that by now!
Your most-valued role amounts to why you like being alive, or what makes life worth living. In other words, what matters to you.

Psychological Coping Abilities Decline With Age

The researchers suggest that psychological coping abilities “decline” with age. I suggest they can be bolstered, even increase by studying EQ, and a look ahead is an emotionally intelligent thing to do.

In my coaching work with clients in transition, the “transition” often amounts to the fact they’ve lost or been ousted from a role they enjoyed. Some were fired, some forced into retirement, others lost children prematurely, others are between parenting and grand parenting, and not “needed” by anyone in that special nurturing role.

How can you cope better? While life is about losses, it is equally about gains and wins. While you may be dumb-founded by an immediate loss, with time and Emotional Intelligence competencies, you can make the next step and find a new role.

Resilience is one of the many EQ competencies and it means being able to bounce back after loss, failure, and defeat, while remaining hopeful and enthusiastic.

Somewhere there’s a baby crying … a group that needs managing … an account that needs balancing. How you define your role is up to you. It’s personal choice and that’s what EQ is all about. You may no longer run Coca-Cola, but you can run the volunteer department of the local children’s shelter.

We’re so busy when we’re young, and so many of the roles are proscribed, we can forget it’s an open and flexible system.

Lamenting my “last baby,” I was reminded by an older friend that she went weekly to the neonatal unit at the hospital and sat and rocked the newborns.

On a recent flight to Seattle, I met an 80 year old woman with her foster baby. She took newborns to their adoptive parents, usually a plane ride. There she was with infant seat, bottles, diaper bag, and the whole thing. How she did it physically I don’t know. It must’ve been the drive of her heart, the satisfaction she got, and the physical condition she had to be in to do it. The heart will motivate.

Re-Creating Roles Is One Thing You Can Do For Better Aging

Emotional Intelligence involves flexibility and being able to generate new solutions. Just as the teenager must one day have her first job, you will one day have to move into new territory. Re-creating roles is one thing you can do for better aging. If you are “stuck” on a certain definition and in the “yes, but” mode, consider something different.

CLIENT: I miss so much being a mother.
ME: Then go mother someone.
CLIENT: That’s not the same thing. That’s not being their real mother.
ME: Says who?

I have had, when working at the children’s shelter, a child tell me, “I know you’re my real mom.” Yes, it’s heart-rending. Yes, that’s part of it. Wasn’t it part of it the first time round?

As a volunteer director, I relied on many people who were starting new roles, and the more they considered it their job, their real job, the more helpful they were to me.
Managing the kitchen of the shelter can be as much a real management job as you make it, and if you think it isn’t “real” and isn’t needed, on what do you base your judgment? Does money have to change hands? There are other things to work for, and other rewards, and if being important is one of them, you will, if anything, be more important, because many volunteers call in at the slightest whim to cancel, or don’t show up at all. They don’t take it seriously. Taking things seriously is a personal decision and totally within your control.

Molly has “adopted” her niece and nephew by-marriage, who are very young and going through some very difficult times. Notice these people are not even related to her. With a newborn in the house, their toddler has been diagnosed with a heart defect, possibly terminal, and requiring lots of care, while one of their parents is also dying. No one told them Molly wasn’t their mother. And believe me, no one asked for her credentials when she showed up at the door of this overwhelmed young couple.
Somewhere there’s someone who needs you in the role you value most, and if you haven’t found them, you’re being lazy. Don’t be lazy. You’re needed. Get out there!

Mother's Day

HAPPY MOTHERS DAY

My mother - first on the left.
Her mother is on the far right.

Your mother ...
No relationship is so fraught with ambivalence.

She loved you, yes,
but she also took things away (those enticing scissors)
made you eat things you didn't like (squach!)
made you do things you didn't want to do (go to school)
babied you when you didn't want it (as a teen)
failed to baby you when you wanted it (as an adult)

HAPPY MOTHERS DAY
for those who are with their kids, and those who are not

My favorite --
if there are any heavens my mother will(all by herself)have
one. (e.e. cummings)

And some more quotes:

No one in the world can take the place of your mother. Right or wrong, from her viewpoint you are always right. She may scold you for little things, but never for the big ones. ~Harry Truman

God could not be everywhere, so he created mothers. ~Jewish Proverb

Life is the fruit she longs to hand you,
Ripe on a plate.
And while you live,
Relentlessly she understands you.
~Phyllis McGinley

Because I feel that in the heavens above
The angels, whispering one to another,
Can find among their burning tears of love,
None so devotional as that of "Mother,"
Therefore, by that dear name I have long called you,
You who are more than mother unto me.
~Edgar Allan Poe


The best conversations with mothers always take place in silence, when only the heart speaks. ~Carrie Latet

A man loves his sweetheart the most, his wife the best, but his mother the longest. ~Irish Proverb

The Mechanics of Fear of the Unknown

From "Overcoming my Obstinance" by Joshua Freedman, 6 seconds

Good stuff

Zooming into the neurobiology, in a sense we have a tug-of-war between the striatum and the amygdala, between opportunity and risk. The striatum is part of the basal ganglia, a “bump” at the lower-back of the brain implicated in many aspects of decision-making as well as balance and navigation. Interestingly, this center seems to manage balance both in terms of physical motion and in terms of wisdom. The striatum, specifically, is tied to reward, novelty, and forward planning. When we’re looking ahead, anticipating with pleasure, and innovating the striatum is active.

However, when we’re anxious or uncertain, activity here decreases. For example, a team of neuroeconomists at Caltech ran an experiment with decision-making; as uncertainty increased, fear centers in the brain became more active while there was decreased activities in the striatum (Ming Hsu et al 2005).

Susan Dunn's Favorite Communication Operating Principles

Favorite Communication Operating Principles
by Susan Dunn

Virginia Sapir, a psychologist and pioneer in family counseling, wrote: "Once a human being has arrived on this earth, communication is the largest single factor determining what kinds of relationships he makes with others and what happens to him in the world about him."

With this in mind, I present some my favorite Communication Operating Principals.

1. "In order to understand what another person is saying you must assume it is true and try to imagine what it could be true of."
~ George Miller ~

2. "The first law of communication is: Assume you have been misunderstood."
~ Source Unknown ~

3. "Men can take up to 7 hours longer [than women] to process complex emotive data. [They] will not know what they feel at the moment of feeling and will take longer to figure it out. [They] may not be able to put their feelings in words - if they choose a verbal strategy at all."
~Michael Gurian, author of "What Could He Be Thinking" ~

4. "Verbal confrontation is as natural to men as walking or breathing, and as unconscious."
~ Suzette Haden Elgin, author of "The Gentle Art of Verbal Self-Defense" ~

5. "There is a libraryful of research to indicate that logic is almost useless as a way of convincing people of anything."
~ Suzette Haden Elgin ~

6. "Never use Hedges ('I know you'd never let me, but . '). They are exactly equivalent to wearing a big sign that say 'Please kick me - I would love to be a victim.'"
~ Suzette Haden Elgin ~

7. "If a man truly wants to communicate with his wife, he must enter her world of emotions."
~ Gary Smalley ~

8. "For parlor use, the vague generality is a life saver."
~ George Ade ~

9. "The most important thing in communication is to hear what isn't being said."
~ Peter Drucker ~

10. "Sympathetic people often don't communicate well. They * back reflected images which hide their own depths."
~ George Eliot ~

11. "If you can always be taken by surprise because you have no idea what verbal aggression is or how to spot it, you are an ideal target."
~ Suzette Haden Elgin ~

12. "The genius of communication is the ability to be both totally honest and totally kind at the same time."
~ John Powell ~

Whether we're communicating at work, socially, or in an intimate relationship, and whether we're communicating thoughts or feelings, it's a strategy, a choice we make in an effort to accomplish something. And, it's good to remember - if you're there, you're communicating SOMETHING, whether you mean to or not.

Interpersonal skills are part of emotional intelligence and can be learned. Become aware of your communication style and work to improve it.

Emotional Intelligence

Great speaker on emotional intelligence
Keynote motivational speaker, Rachel Green, on emotional intelligence & self-confidence




Susan Dunn, Emotional Intelligence, can help you improve your emotional intelligence. Email me at sdunn@susandunn.cc for programs, coaching, and resources.

Emotional Intelligence: Why It Matters

This could be the most important article your read this year about emotional intelligence, love, relationships, dating, and success.

What the science of human nature can teach us: newyorker.com

How to Attain Happiness in 2011

How to Attain Happiness in 2011?

First, as my father, the lawyer, would say, "Define your terms."

Happiness. How elusive it is for us. How do we define it? For many it is about "peak experiences" - getting that girl to marry you, or getting a big promotion at work.

For others it's worse - it's about having everything you want. All at once. Forever. Or else you refuse to be happy.

For most of us, it has to do with self-esteem. Happiness is ... well, UNhappiness is when you feel like a loser or a failure. It is difficult for us to avoid comparing ourselves to others, and/or comparing ourselves to former times when we were (richer, happier, better, healthier, thinner, prettier ) or to our own dashed, or not-yet-met expectations. There are also the parental edicts that we try to live up to.

Let's take a look at some of the latest research out of Duke University, which just makes sense. It is also one of the EQ competencies I teach in THE EQ FOUNDATION COURSE(tm) and in coaching. What is the key to happiness? Take a fresh look. And remember it next time you (1) lose another bluetooth; (2) get rejected by the man of your dreams and think you must have done something wrong; (3) make a poor decision; (4) snap at an innocent person out of anger; or otherwise behave like the imperfect human being that we all are.

If you want to add improving your EQ to your list of new year's resolutions, I'm here to help. Email me at sdunn@susandunn.cc for more information. New classes starting weekly, all long-distance, affordable

and effective. Individualized instruction, with unlimited email support.

3 Steps to a Happier You is the name of a great new article by Meg Lundstrom appearing on
webmd. You can read the full article here:- http://www.webmd.com/balance/features/3-steps-happier-you?page=2.

"For greater peace of mind, learn the secrets to self-compassion" is the subtitle and it begins

"High self-esteem has long been touted by psychologists as the key to happiness and success. But these days, experts are questioning self-esteem's status as a personal cure-all - noting that it's hard to acquire, even harder to hang on to, and can lead to arrogance and narcissism."

It goes on to talk about what DOES create a "healthy, resilient psyche," (wait a minute ... is THAT the definition of 'happiness'?) and guess what it is? The old emotional intelligence competency we know as "BE ADAMANTLY AND RELENTLESSLY SELF-FORGIVING."

Step No. 1 is "realize that you're only human."
How many times we poor souls need to hear this. It never seems to sink in that we are -- like all humans -- fallible. We will make mistakes.

Keeping this in mind, and cutting yourself some slack, says the latest research from Duke University (which has done some great research in this field) - it's where the doctor works who wrote "Anger Kills") will make you feel "less anxious, depressed, and angry" which will, in turn, help you to recover faster.

If you raise your self-awareness (the cornerstone of emotional intelligence), and listen to your self-talk, you will hear how horribly you talk to yourself.

I often hear this from a client on the phone. "I'm so stupid. I just can't ever remember..."

I suspect that these are things you would never think of saying to someone else, and yet you allow YOU to say it to YOU.

One way to counteract this is to pick up a mantra such as, "That's funny, I'm usually very competent and remember where I put my keyes.'

See how much better you feel?(And how more realistic it is?)

Such harsh self-talk is evidence of what Freud would call "a harsh super-ego" and it is generally learned from how we have been talked to by our parents and other authority figures in our youth. Think about it. Now it's YOUR turn to take over.

Step 2 they call "Feel your pain." Don't push the bad feelings down, but don't dwell on them either. GIVE YOURSELF A BREAK.

Psychology professor Kristin Neff, Ph.D., of the University of Texas at Austin, says, "...if you simply allow yourself to feel the emotion and let it run its course - which is often a wave that builds and tapers off - it dissipates much more quickly."

(Remember that our goal in emotional intelligence is - re: those negative feelings - to get there less often and more slowly, to stay there a shorter less intense time, and to recover more quickly and more completely - see THE EQ FOUNDATION COURSE[tm])(Who needs tips on handling the positive, pleasant emotions??)

Then there are those old things we KNOW we should do, and FORGET to do - taking deep breaths, focusing on bodily sensations, and the like.

Step No. 3 is about talking to yourself with kindness.

The article ends with: "Learning to be more loving toward yourself also brings a less obvious but equally important benefit: You'll soon find yourself extending that compassion to others and, in the process, making the world a kinder place."

Now THAT'S happiness.

Learn more about these and other tips for RESILIENCE and EMOTIONAL INTELLIGENCE with coaching or by taking THE EQ FOUNDATION COURSE(tm).

The New Staffing

The New Staffing by Coach Susan Dunn

If you've ever been in marketing, you know it's in your blood, and it never leaves. It's also innate to most successful business owners and managers; that constant monitoring of what's going on, with the eyes, ears, nose and throat of the consumer. I'm reminded of Conrad Hilton's wife who said she refused to travel with him. The founder of the Hilton chain, he couldn't enter a hotel without taking mental notes and giving a running commentary.

Having spent a number of years in marketing in my earlier career years, I'm the same way. I never walk into a store, hotel, or restaurant without moving into my "observing ego position" and noting my reactions as a consumer. In other words, I notice things.

Now, bad management is a no-brainer -- waiting 30 minutes for an appetizer, or being insulted or ignored by a sales clerk. But it's often the smaller, more subtle, mistakes that will cumulatively sink a business. When doing marketing for a living, I never took on an account without visiting the place and looking it over, preferably unannounced and incognito. It reveals a wealth of information you can't get from spreadsheets, intellectualized marketing plans, or conversations with "suits" located in a headquarters' office thousands of miles from the scene of the crime, as it were. It's crucial to be able to put on a "consumer" hat and find out what it feels like to walk into your organization or place of business and see how you're treated. Note: This is NOT the same as announcing that the CEO is coming for an inspection or a visit.

Many businesses are having problems these days with staffing and I saw a unique solution the other day. Establishments that run close to 24/7, and experience "peaks" and "lulls" face a particular challenge. Some have switched to offering 4- and 6-hour shifts to employees, but this had a new spin on it.

AN INTERESTING SOLUTION

I happened into my favorite cafeteria the other day after not having been there in a month or two, and it was like walking into a completely new place. I enjoy eating at this cafeteria now-and-then, for all the reasons people like a good cafeteria. I try and avoid peak times there, but I've hit them often enough to see what a challenge they have when people are lined up winding around to the door.

I usually go at an off-time, when there may be only 2 or 3 of us in line, and here's what happens. The 2 (or 3) of us grab our trays and then stand there. There's someone down by the vegetables, but obviously the salad isn't their thing. Eventually someone comes from the back (the kitchen) or the side (takeout orders) and gives us a salad. They disappear back to where they came from, and we move down to the meat, where there is again, no one. The vegetable person calls someone from the back. And so it goes.

When we get to the register at the end, there's no one there. This person may be out wiping tables, or in the kitchen filling those little plastic containers with horseradish. Later, when it's time to pay, it's the same thing. The person who should be at that register is not.

Therefore, paradoxically, it can take longer for me to complete the meal process at a lull time than at a peak time.

Last week I walked in at a lull time and couldn't believe what I saw. I loved it! Now - consider that as a consumer statement. The change was palpable and grabbed my attention and I knew, intuitively, it was a good one. Wouldn't you like that to happen in your place of business?

There were 5 fresh young faces behind the counter and they were smiling. I would say these teenagers serving the food were at the minimum legal age of hire. Those of us in line had smiles on our faces as the "kids" dished up the food, asked impossible questions, passed things the wrong way, and didn't seem overly concerned. My feeling, as a consumer who sometimes will complain to a manager, was "Now who am I going to yell at? Not these kids. How could you fuss? They don't know any better. And besides, they're pleasant"

Many consumer these days would trade a "pleasant" experience, to an "efficient" one.

Later when it was time to pay, there was another surprise. A gentleman sat solidly at the register slowly and carefully counting out the money offered him by the person in front of me, while being quite gracious. He had trouble telling a quarter from a nickel, but it all got worked out. He must have been over 70 years old. He looked sharp in his uniform shirt. My reactions, as a consumer, and concerned citizen of the US, were these, in no particular order: So many people can't live on social security or busted 401Ks these day, isn't it wonderful they hire seniors? This is going to be slow, so I might as well calm down. I don't want to put pressure on him, it would rattle him, and he'd go even slower."

A person of any age can have this sort of demeanor and aura, but one finds it more in seniors. After all, they've seen a real emergency, they know that most things work out, and they aren't about to fall for your "hurry up" vibes, because they know that "haste makes waste. So who am I going to yell at?

"Yelling at" is a figure of speech here. As a consumer, I expect certain things when I walk into an establishment hoping to spend my money there, and if it doesn't occur, I'm miffed. Sometimes I say something to the manager. Occasionally I'll write the corporate, though not just for a free gift certificate as some do, and I'm more likely to do it with praise than with criticism. Criticism is best addressed at the local level.

Most often I do what every business owner dreads. I express my dissatisfaction by never returning. They don't get a second chance. (Savvy managers love to hear customer complaints; that's how you learn what's working and what isn't, and, paradoxically, it's also how you get loyal customers. During my former years in public relations, I knew when I had a protestor on the phone, I had at least a 60-40 chance of converting them to a real fan.

THE DINING EXPERIENCE

From the minute I walked into the place, the atmosphere was different. What do you imagine was the difference in attitude and behavior in a staff consisting totally of people under 20, and people over 65? What would you think would be the pros and cons to yourself as manager or owner, and to the consumer? Here are some of the positives:

. Consumer expectations are radically changed. . Two age groups available for peak staffing and short shifts. . Two age groups grateful for work and often willing to work for less. . Two age groups not at the peak working years, so less likely to be in a state of current of pending burnout. . No one behind the counter is complaining that their feet or back hurt from standing for hours. . No one at the register is complaining that it's "confining" and "boring" to have to sit on a stool for hours. . Two age groups which really enjoy socializing and may prefer jobs with opportunities to visit and chat with co-workers and customers. . Two age groups which are generally more focused on the moment so, therefore, are less likely to be in a hurry or impatient with customers. . Two age groups the 35-50 year old consumer will relate to with nurturing instincts - they see their child or their parent behind the counter. . Two age groups not so likely to get "hired away" from you. . Two age groups that don't have small children at home.

Today's business demands require thinking outside the box, and I'll give this manager an A+ for innovation. I think he or she found a plan that will work.

About the author: ©Susan Dunn, MA, The EQ Coach, http://www.susandunn.cc . Helping individuals and businesses improve their emotional intelligence for more success and wellness. Coaching, business programs, diversity, Internet courses and ebooks. I train and certify EQ coaches. Fast, affordable, comprehensive, no-residency program training coaches worldwide. Mailto:sdunn@susandunn.cc for more information or free ezine.

Processing the Holidays

It's mid-January, the holidays have settled in the dust, and it's a good time to process what went on.

This article by Susan Dunn is called "Dysfunctional Family Christmas"

DYSFUNCTIONAL FAMILY CHRISTMAS?

The articles are starting to appear in print and on the Internet about how to cope with the holiday family get-togethers and the word 'dysfunctional' will be bandied about.

This article is about another way of looking at things I hope will be helpful. 'Dysfunction' refers to something that doesn't function the way it should; something that doesn't do what it's supposed to. 'Dys' means 'bad' or 'difficult.'

Now, unless you're a flaming extravert with a staff of 10 to help you, it may well be 'difficult.' Whether it will be 'bad' is another matter.

Thank heavens for Positive Psychology! Barring extremes, why not assume your holiday is functioning normally, that is, like everyone else's ' it isn't perfect, but it's functioning just fine.

How so? The reason we talk about 'peace on earth, goodwill to men' at Christmas is because it's an ideal. We pray for it because it exists so rarely, in brief moments only, or maybe a state of the heart. It's the song the angels sing.

Let's put a new spin on this by looking at the function of a family. The function of a family is to nurture, but it's also about learning to relate and deal with emotions. It's about imperfect you learning how to co-exist with imperfect others in an imperfect world, and it's the proving ground for getting out into the real world. It's where we learn many life lessons.

Some of them are what to do when we don't get what we want, how to fight and make up, how to share and how to get our share, how to comfort or soothe someone else or ourselves, what to do when other people are angry or when we are, and how to keep loving someone when we really don't like what they're doing. In other words how to deal with the ins and outs of interpersonal relating with resilience.

And what better place to experience this than at the family get-together? It will all be there. It always is.

The only totally calm, uneventful Christmas I participated in, where there were no tiffs and sputters and frustrations, everyone was numbed from a recent tragedy and simply going through the motions. We could've been in bed asleep, except we were sitting up, walking around, and talking. No one had the energy for either joy or anger. Perspective did not allow us to be upset that year that the gravy was lumpy.

Emotions are energy. They're part of life. The only thing worse than the ones we don't like, would be having none at all.

But even that was a functional celebration. Grief-stricken, we were together for support, and we were doing what we could about Christmas, which seemed an ugly charade, and some of them will. It worked. It won't be featured on the front cover of 'Saturday Evening Post,' painted by Norman Rockwell, but it will remain painted in our hearts.

Positive psychology refuses to focus on what's wrong; it looks at what's right, strong, and going well. If your family is together and your sister and brother are fighting again, well didn't they always? Isn't that what siblings do? Surely they have the sense to temper it a little in light of the occasion, but if they don't, ignore it, send them outside with the dogs, use your sense of humor and EQ, and get on with your own celebration.

If you start your Christmas get-together saying, 'It's Christmas, couldn't we all just get along for an hour or two? And Mother, will you please stop crying?' think about what you're requiring. Is your household one in which it's implicit that certain emotions are not welcome (anger, disappointment, fear, sorrow)?

Of course no one in their right mind would begin by saying, 'Okay, everybody fight! Get ready, get set, Go!' But toy with that notion for a moment. What do you think would happen if you did? By welcoming it, you take away its power. Even if you said this to two preschoolers, they'd probably giggle.

It's traditional in my family that the kids are always sick at Christmas. We live in South Texas; it's allergy time. However, it has traveled with us as well! This is the one thing we can count on. It's also traditional that some of us are tired and overwrought, and the more highstrung ones will be decompensating. Some of the kids are this way too.

I remember one Christmas when I was a kid when my folks just suddenly brought the whole thing to a halt and put us all to bed for a nap. That's sensible!

There are other 'traditions' I won't go into, but let's just say people don't leave their regular personalities at home when they venture out at Christmas time.

It may be the tradition in your household that Granny will complain about the commercialism of Christmas (she always does), Uncle Fred and Aunt Mary won't be talking to one another (they never do), and Candee will be dressed inappropriately (just to embarrass her parents). Is the further tradition that you worry about these things or in some way try to prevent them happening? That might be one tradition you'd like to change this year. You might as well try and stop the tide, and you'll only make yourself miserable about being miserable.

You could also rid your mind of the 'nevers' and 'always.' People do surprise us. It has been said 'you can't go home again' because things change. It won't be there when you get there. Maybe this year Granny will have made her peace with commercialism. Ya never know.

Am I talking about extreme circumstances and crises? They can happen too. In our minds Christmas Day is something special, but in the grand scheme of things, it's a day when things that happen on any day can happen. I know several people who, sadly, had a relative die on Christmas Day, one even right at the dinner table.

The only thing you can control ' better to say 'manage' ' is your response to things that happen. You can't control what happens.

If things are really bad, you know it, and you need to do something about it, and I hope you will. Get therapy, prescribe therapy, don't show up, go with your loving partner on a cruise, or don't invite the cousin who needs to be in rehab and tell him why and pray for him.

But if it's like it is for most of us, somewhat unpredictable and nutty enough to be real, I hope you have a great, albeit imperfect Christmas, and keep your expectations flexible and low and your emotional intelligence high.

I'm thinking of the first Christmas after my son died. 'Have a Christmas,' one of my sensitive friends told me. I did. You can too.

About the author: ©Susan Dunn, MA, Personal Life Coach, http://www.susandunn.cc . Offering coaching, Internet courses and ebooks for your personal and professional development. Relationships, career, emotional intelligence, transitions. Mailto:sdunn@susandunn.cc for free EQ ezine. Become a certified EQ coach. Email for info.

Elephant Rescue - Limbic Brain

From Susan Dunn's THE EQ COURSE(tm) which can help you increase your emotional intelligence. Email sdunn@susandunn.cc to find out how to sign up for this online course, self-paced, adult learning. Individual emotional intelligence coaching also available.

We share the limbic brain with all mammals. The limbic brain is what enables this sort of behavior.

This video called Elephants Have Friends Too, is about an elephant in distress and other elephants come to its aid. This is the limbic connection at work. We share the limbic brain with all mammals.

Elephants Have Friends Too - Funny blooper videos are here

Otello, a story of emotional intelligence gone bad

Susan Dunn the EQ Coach talks about Otello (Othello) the story of emotional intelligence gone bad



Is one of your New Year's resolutions to improve your emotional intelligence? If so, please let me help you. Email me at sdunn@susandunn.cc to learn about the numerous products, services, programs and tools I offer, along with personal coaching.

here is Niun Mi Tema, Verdi, from the opera Otello

Emotional Intelligence, Marriage and Your health

10 Questions to Ask When You're Considering Marrying Someone from the EQ Coach, Susan Dunn

what are we going to do about anger?

Susan Dunn, EQ Coach, talks about anger

Want to work on your anger in 2011? Email Susan at sdunn@susandunn.cc for information on courses and long-distance programs to help you improve your emotional intelligence. Take THE EQ COURSE and improve your success in the coming year.

How Emotional Intelligence Contributes to Success

Great emotional intelligence - EQ - videos