When You Make a Mistake at Work

It's a fact of life that you'll make a mistake at your job from time to time. How you handle it is what makes a difference.

See When Admins Mess Up: Four Steps Toward Controlling the Damage
by John Rossheim Monster Senior Contributing Writer

When you make a mistake, says Rossheim, here's what matters:

• How you react
• What you do about it
• How you reduce the chances of repeating the mistake

The article outlines a 4-step plan for remedial action. It begins with "calm yourself" -- yes, we're on to emotional intelligence immediately. The first step is managing your emotions, and it makes the other steps possible.

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